Hi Renee! So sorry to hear that you're getting an error when uploading your custom font. Please remove the punctuation marks by renaming the file. I've renamed it to USBankCircularWebRegular.woff and I was able to successfully upload it to Rise.
Hi Hazel, I'm having the same issue when i try to upload this - i've taken out the - which used to sit between 100 and light, but still getting the error?
Hi Adrian! Sorry to hear you're having the same issue. I just downloaded your .WOFF file and was able to upload it in Rise.
If you are still having trouble, let's try the following:
Let's try the following:
1. Please make sure that your browser is updated. Please check if you are using a supported browser and that your browser is updated. Refer to the links below on how to update your browser:
Once updated, restart your browser and try uploading the .WOFF file again. DId it work?
2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how:
Would you be willing to share a copy of your font file here or in private by opening a support case so we can try and replicate the behavior to get a better idea of what's happening? We'll delete it when we're done testing!
7 Replies
HI Abbie! Sorry to hear you're getting an error when uploading a custom font in Rise. Would it be okay for you to share the .woff file?
You can also share it with us privately here, and of our technical support engineers will assist you.
I am having the same issue at U.S. Bank! New corporate font shared in WOFF format and can't upload!
Hi Renee! So sorry to hear that you're getting an error when uploading your custom font. Please remove the punctuation marks by renaming the file. I've renamed it to USBankCircularWebRegular.woff and I was able to successfully upload it to Rise.
Hope this helps you!
Hi Hazel, I'm having the same issue when i try to upload this - i've taken out the - which used to sit between 100 and light, but still getting the error?
Hi Adrian! Sorry to hear you're having the same issue. I just downloaded your .WOFF file and was able to upload it in Rise.
If you are still having trouble, let's try the following:
Hello, after removing the punctuation marks, I was indeed able to upload my .woff font, but the font doesn't show up in the course.
Hi Megan,
Happy to help!
Would you be willing to share a copy of your font file here or in private by opening a support case so we can try and replicate the behavior to get a better idea of what's happening? We'll delete it when we're done testing!