Hello there! I understand your IT found a possibly dangerous file from the zipped output of your Rise 360 course.
Do you know what file it is? Would you be able to share the complete findings of your IT or a screenshot of what they saw? Are you able to replicate the issue on other Rise 360 exports?
Feel free to open a support case here to share your files so that we can take a closer look at what's happening.
Hi there, folks! The most recent update of Microsoft Teams tools are flagging Rise 360 output as potentially having malware, and this is typically a false positive alert.
You may choose to test your zipped output using one of these third party tools:
If any other anti-virus vendors do not flag it, it’s a good indication that it’s a false positive alert specific to SharePoint and MS Teams settings. Please contact SharePoint and MS Teams support or your admin to let them know.
If the other anti-virus vendors do flag it, take a screenshot and share your zipped output along with the screenshot with us, privately, here. We'll make sure you can get your training out to learners!
I see that Carlo replied to you with some helpful information. Feel free to reply back to him should you have any further questions regarding this matter.
One way to test if a published output file from our authoring tools is malicious is to run it through VirusTotal (https://www.virustotal.com/), or Metadefender (https://metadefender.com/) to see if either of those tools flags it.
If any other anti-virus vendors do not flag it, it’s a good indication that it’s a false positive alert specific to SharePoint and MS Teams settings. Please contact SharePoint and MS Teams support or your admin to let them know.
If the other anti-virus vendors do flag it, take a screenshot and share your zipped output along with the screenshot with us.
Let me know if you have additional questions about this or need anything else. I'll be happy to help!
8 Replies
Hello there! I understand your IT found a possibly dangerous file from the zipped output of your Rise 360 course.
Do you know what file it is? Would you be able to share the complete findings of your IT or a screenshot of what they saw? Are you able to replicate the issue on other Rise 360 exports?
Feel free to open a support case here to share your files so that we can take a closer look at what's happening.
Hi Angelo,
I have attached the pop up msg for your reference.
The IT team, ask it is related to "https://articulate-us.s3.amazonaws.com".
Im having this same issue, I have a rise course and have tried everything but it says Malware detected
Hi there, folks! The most recent update of Microsoft Teams tools are flagging Rise 360 output as potentially having malware, and this is typically a false positive alert.
You may choose to test your zipped output using one of these third party tools:
If any other anti-virus vendors do not flag it, it’s a good indication that it’s a false positive alert specific to SharePoint and MS Teams settings. Please contact SharePoint and MS Teams support or your admin to let them know.
If the other anti-virus vendors do flag it, take a screenshot and share your zipped output along with the screenshot with us, privately, here. We'll make sure you can get your training out to learners!
I am seeing this issue as well, but the file was downloaded and saved to my C drive, not Teams. I have submitted a ticket with Articulate Support.
Hi Jen! Thanks for submitting a case.
I see that Carlo replied to you with some helpful information. Feel free to reply back to him should you have any further questions regarding this matter.
Have a good one!
Hello, can I see Carlo's helpful information too?
Hello Natalie,
Carlo's reply is very similar to the information that Crystal shared, but here it is for your reference:
Thanks for reporting this. I want to note that output files published using our authoring tools are virus-free. Our Articulate 360 installers and applications are Authenticode [https://docs.microsoft.com/en-us/windows-hardware/drivers/install/authenticode] signed, and we also use checksums to verify integrity.
One way to test if a published output file from our authoring tools is malicious is to run it through VirusTotal (https://www.virustotal.com/), or Metadefender (https://metadefender.com/) to see if either of those tools flags it.
If any other anti-virus vendors do not flag it, it’s a good indication that it’s a false positive alert specific to SharePoint and MS Teams settings. Please contact SharePoint and MS Teams support or your admin to let them know.
If the other anti-virus vendors do flag it, take a screenshot and share your zipped output along with the screenshot with us.
Let me know if you have additional questions about this or need anything else. I'll be happy to help!