Poor Video Resolution in Rise

Hi Stephanie! Thanks for reaching out and I'm sorry to hear your video quality is changing when uploading to Rise 360. 

If your videos continue to have a loss in quality even after following the recommendations in this article on best practices for videos in Rise, can you please share a copy of your file so we can take a look?  You can upload it here to submit a case privately.

My videos are .mp4 files, and they are loaded directly to the course—still poor quality.  I am going to try the workaround mentioned above.  I wish this weren't the case.  Business owners do not want to see this blurry quality during their review of the course.  

Hi Michelle, sorry that you are experiencing issues with the quality of your video when uploading it into Rise 360. Sure thing, please try out the steps in the best practices for videos article, and if you still need help after, feel free to submit a case here. Our support engineers are ready to help. 

From the best practice "Rise 360 compresses videos so they have smaller file sizes while maintaining quality" Doesn't Rise let you embed videos and if it does, shouldn't this be mentioned in the best practice.

In this blog we talk about the benefits and show how to embed in Storyline
https://whatyouneedtoknow.co.uk/go-ahead-embed/

Hi Andy! Our best practices article is for recommendations of uploaded media content such as video, images, and audio. 

Rise 360 does allow you to embed video from third-party hosts, but since this isn't something that Rise 360 processes on our server nor does the learner need to upload, it isn't something that would be directly covered by that article. 

For embedding content such as videos from another site, please see this article and for Storyline embeds please see Rise 360: Use Storyline Blocks to Embed Storyline 360 Courses.

Hi 

Yes, but as the article is about 'best practice' then, in my view, you'd want to mention embedding videos which will deliver a better user experience.

Alin, almost 2 years later and your solution is still worth its weight in gold. Cheers!

The whole idea of uploading videos directly is so that one doesn't have to use external video hosting sites though. 

I think the whole point of this discussion is the limitation that Rise poses when it comes to video hosting for our courses. 

Hi Alyssa, any progress regarding blurry videos in Rise 360?
I'm using Camtasia 2022 to produce the videos.
Is there perhaps some work-around.
For example, are there any known settings in Camtasia, that can makes the videos play as clear as outside Rise 360, i.e that is fitting the Rise 360 compression better somehow.

Hi there, Tomas!

While I don't have any specific settings in Camtasia to recommend, you may want to try this workaround Peter shared in a similar discussion: 

• Video file sizes increasing when Rise SCORM file is exported

The workaround if just using Rise (as has already been stated by others on this forum) is to manually swap out the videos in the published SCORM file for your own optimised versions of the videos, retaining the naming conventions of the published videos.

Has the issue with blurry videos not been fixed STILL? Can you please add a _NOPROCESS_ option also to videos to keep videos in the uploaded quality?
The compression in Rise is absolutely horrible and  keeping original files in the courses should be a no-brainer in 2022.

I invested a few hours to give Rise 360 a try and unfortunately I have to come to this post... Same problem. I download 1080p mP4, and the result is 720p or less. Ugly result.

It says somewhere "Rise automatically compresses videos WITHOUT LOSS OF QUALITY". ---> 100% FALSE.

Please just add a "NO COMPRESSION - Option Button". Then we'll be done with this "Non-Optional Buggy Mandatory Compression System".

If not, explain us why you don't do it.

Hi Jean! I'm sorry to hear that you are encountering issues with the quality of your uploaded videos. Have you tried the recommendations in this article regarding our best practices for videos in Rise?

You may also share your video file(s) with us by submitting a case here so that we can take a closer look.

I ran into the same problem. Videos for a software tutorial look quite blurry in Rise, due to what I presume is massive compression to reduce file size.

External video hosting is sadly not possible due to corporate restrictions. Has there been any update on internal Rise video quality settings? (Probably not... but I guess I might as well ask.)

Hi there, Tim!

While we haven't made updates to the Rise 360 video upload process, we'd love to have a closer look at your software tutorial video to see if we can make any recommendations.

If that works for you, please open a case here and attach the video file. We'll delete it as soon as we're done taking a look! 

Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:

If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add _NOPROCESS_ to the name of your video file. It'll upload and display exactly as you saved it.

* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.

For more media best practices, check out this article!