Forum Discussion
Uploading Errors in Cornerstone with Rise Courses
Hello,
Does anyone else have issues with Rise .zip files uploading with Critical Errors in Cornerstone? This has happened with three of our Rise courses, and Cornerstone has told us the issue is caused by the font files duplicating, and the solution is to delete the duplicated files. We had to ask where/how to do this, because it has never been an issue before (we converted to Cornerstone from SABA this summer). However, when we do this, it also takes our fonts in the courses to Times New Roman instead of the intended font. The course tests fine in SCORM Cloud, and were fine in SABA, so this seems to be a Cornerstone-specific issue.
We are using Rise courses more and more and would love an actual solution, instead of settling for the wrong font in our courses.
Any experience with this?
Here's the way I approached solving this one. I wouldn't remove the AICC files since some of those might be needed. I removed all of the tincan.xml files and it fixed the problem. Benefit here is there's only one thing to search for.
I think the upload process is being overly picky about the files contained in the zip. This is pretty annoying for publishers. The uploader should simply ignore any files within the zip if it's uploaded as a SCORM file, "Uploaded with Errors", rather than rejecting the file with a critical error. Here's how I am fixing it:
- Unzip the SCORM file.
- Search the unzipped folder for tincan.xml.
- Delete the tincan.xml files that return in the search.
- Rezip the contents of the unzipped file, ensuring that the imsmanifest file is at the root of the zip.
** If you don't remove the tincan.xml files from the imsmanifest file, you'll get warnings for every missing file. Not a big deal. It'll still upload.
Thanks for sharing your experiences and workarounds! We've documented the issue with
tincan.xmlbeing included in the Storyline 360 block content. I'll keep you posted in this discussion with any changes to the output.We just ran across a critical error with a Rise course in Cornerstone. The error we're getting is "Multi standards (AICC/SCORM/xAPI) are not allowed in one file". I have no idea what to do with that. I published the course as SCORM 1.2 and 2004 3rd edition and both SCORM versions work fine in SCORM cloud. If anyone has run across this and found a good solution, would love to hear about it.
Not the ideal solution, but I went in and deleted all files labelled AICC and TinCan. Oddly, after doing that the course loaded into Cornerstone and functioned correctly. I know it's normal for a Rise course to include an AICC html file but TinCan files? I thought it a bit strange when I saw them. I also noticed some JS files for After Effects. I have no idea what those are doing there. They seem to be related to the software sims (SL360 blocks).
Thanks, Steve. I was on the right track and you vindicated my investigative instinct. I just did an extra step of removing the AICC file. I'll try it again with just the tincan files removed. I'll also edit the manifest to remove all references of Tincan. Also, any clue as to what After Effects json files are doing in a Rise/SCORM file? I found that a bit strange. My guess is there's more wizardry going on behind the scenes for the SL360 blocks than meets the eye.
Thanks for the update Crystal and for the workaround Steve.
When I unzip/re-zip my course to remove tincan files my zipped file doubles in size creating stress on the network. It's not really ideal.
1. Any estimated time to fix the issue?
2. Suggestions to control the size of re-zipped output? 241mb exported from Rise and 482mb after zipping
Hi Hassan,
Unfortunately I don't have an ETA to share with you on when this will be fixed. We'll update you via this thread when we know more.
Regarding the file size: did you insert a lot of high-resolution images and videos? If so, that may be the reason your file is so large. If not, is your course extremely long? Those are the only two things I can think of that may make your file size larger. If neither of those things are true, I would try reaching out to our Support Team so they take a look and see if something else is going on. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hi All... we are getting the same error! Our Rise course works in Scorm but not in Cornerstone. We went into the zip file to try to remove the Tincan file but there were 3 of them and each one takes 10-15 minutes to delete!
We can't be doing this for every back and forth edit/publish and upload to Cornerstone. Anyone know why this is happening to an estimated time to fix it?
10-15 minutes to delete? Sounds odd. I just unzip the SCORM file, look for *tincan* and it takes me a few seconds to get rid of mine. Are you guys going straight into the zip file and deleting them directly from there (i.e. without unzipping)?
Hi there, everyone. I’m happy to let you know that we released an update to Rise 360 today. We fixed an issue where the player-interface.js file was missing from Storyline blocks.
The new version is live now, so just export your course and upload the new version to your learning management system. Enjoy!Thanks! You guys rock!
Thanks for also opening a case about this issue, Tanya. You're in good hands with my teammate, Ronaziel. I see she recently requested copies of some of your files, so she'll be ready to investigate those once you send them our way!
Hi Brooke,
I'm sorry to hear you're having issues with Rise in Cornerstone. Since you said everything looks good on SCORM Cloud, it sounds like you'll need to work with Cornerstone directly to get the bottom of what could be causing this issue.
Sorry I can't do more to help! Maybe someone in the community has experienced this issue before and can jump in with a solution.
Reporting back...Steve is on the money with this one. Removing the tincan xml files and their corresponding references in the manifest resolved this issue on Cornerstone.
