advice
2242 TopicsMatching drop-down graded question - not working with PC touchscreens
We are currently beta testing/piloting our latest course, and one tester reported that he was unable to use the drop-down menu for the matching questions on his touchscreen device. During our testing, we confirmed that the feature works properly on iPhones, Android phones, and iPads. However, when we attempted it on a non-iPad tablet and on my laptop’s touchscreen, the drop-down menu did not respond. I have been scouring this site as well as the internet in general, and I haven't found anything to help. Has anyone else run into this issue? Am I missing something? Any assistance is welcome. We use this type of question several times through the course, and if I don't have to rewrite them all, that would be great. Thanks for your assistance.Solved305Views0likes12CommentsRemove Rise microlearning restart button
Hello I have a Rise microlearning activity but it's just one block - a process. That's all I need, which means the restart icon (curved arrow) that automatically appears in the bottom right of the screen doesn't do anything (there are no other lessons or blocks to navigate to). Therefore, I want to remove it as to an outsider, it just looks like a button that doesn't work. (screenshot attached). Does anyone know how to do this, presumably by editing the CSS please? I found an answer from a few years ago but it's all changed since then so I can't follow those instructions. Any help is much appreciated! Thanks, NishaSolved488Views2likes7CommentsNo feedback/answer key section showing when publishing as PDF in Rise
When I tried publishing the rise file, I found that the PDF has the assessment part neither marking the correct/incorrect answers nor showing the correct and incorrect feedback as it does while publishing in Storyline 360. Is it possible to add the feedback/answer key section for assessments in rise when publishing as PDF.317Views3likes10CommentsMajor AI Assistant Workflow Friction in Rise 360: Impact on Recent Updates
Hi E-Learning Heroes Community & Articulate Team, I am sharing feedback regarding the recent updates to the AI Assistant features in Rise 360. Even as a certified user, these recent changes to the interface and functionality have introduced major friction into my authoring workflow and are severely slowing down production: Top AI Menu Toolbar Restrictions: The main AI toolbar button at the top is now only Update text across your course or for specific lessons or blocks. Previously, this button opened a comprehensive drop-down list featuring all available AI actions in one central location. Now, that list is gone, and those options have been scattered throughout different areas of Rise. Instead of having a single, efficient menu, I now have to hunt through the entire interface just to find tools that used to be readily accessible in one place. Block Background Image Swapping Glitches: Swapping out the default mountain background visual on blocks has become frustratingly unreliable. It often takes multiple attempts, rather than a single attempt like prior, to replace the generic mountain photo with a custom image when setting up background visuals for block components. Reduction in Generated Image Variations: The AI image generation tool now yields only a single image option per attempt, down from the four distinct variations we used to receive. Storyline still provides four generated image options to choose from, but Rise 360 now yields only a single image option per attempt. This reduction requires repeatedly generating images from scratch, making the search for appropriate visuals far more time-consuming. Getting four options previously allowed us to quickly compare compositions and select the best fit. Loss of Image Prompt History: The system no longer saves, displays, or retains the AI prompt used to generate an image. Previously, we could easily open an existing generated image, view the exact prompt, and copy/paste it to adapt for subsequent images. Articulate needs to add prompt history retention to Rise and Storyline for images so we can iterate on past prompts and keep generated images aligned with the same brand/theme family across a course. These changes are directly impacting authoring speed, visual brand consistency, and daily productivity. Has anyone else encountered these friction points or found effective workarounds? I strongly urge the product team to consider restoring prompt history retention, four-option image generation, and the centralized drop-down menu for AI toolbar controls.466Views5likes8CommentsArticulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received the attached message in the application when I clicked sign-in. "Couldn't Open Port" "Unable to open a port for authentication responses." Steps taken: Closed out and relaunched desktop application Restarted entire computer and relaunched Went directly to Articulate360 website to sign in Got into website, but did not connect me to the desktop app. Peers in my organization are not experiencing the same issue. Thoughts? Thanks!2.3KViews0likes14CommentsCan't Figure Out Why Trigger is Not Firing
I'm banging my head on the desk, I cannot figure out where i've gone wrong... I have a narration on/off toggle button. On the first slide there is a bit of automatic audio telling the learner about it. If they don't click the toggle button the VoiceOver variable = false. If they click the toggle button once, the VoiceOver variable = true. If they click the toggle button again, the VoiceOver variable = false again, and so forth. The variable works (in the sample file, there's a reference shape to show the value for the variable). On each slide and layer, there's this same toggle button with a trigger that either sets its state to "Narration On" or "Narration Off". On some base layers this fires ok, on the subsequent layers i cannot get it to fire. I've tried: Having the initial state as Narration Off, setting the state to Normal if VoiceOver variable = true. Didn't work. Having the initial state as Hidden, setting the state to Normal if VoiceOver variable = true, else setting the state to Narration Off. Didn't work. Creating a Narration On state instead of using Normal. Trying both initial state versions (initial state being hidden or Narration Off). Didn't work. I've been at this all morning and before i kill my whole day doing this, i thought i'd ask for help. Does anyone have any ideas? We use Storyline 360 but we didn't get authorization for the AI version.Solved87Views0likes4CommentsLaptop Advice for running Storyline 360
I have Gaming Desktop with tons of horsepower for my everyday use but I want to be able to work while mobile and do not want to get a Laptop that can’t handle this software. Is necessary to have a Laptop with a 4GB or larger Graphics Card (like an Nvidia 4070, etc.) or if the Laptop’s Integrated Graphics is going to be enough? (Its not mentioned on Articulate website). Computer Hardware Requirements preferred for Articulate 360 AI including graphics specs? Do you need to have a powerful graphics card (Nvidia 4070) to run Articulate 360 AI on a Laptop? Suggested Hardware Specs? Thank you for your help.781Views0likes4CommentsRise courses across US & EU: Why are we still unable to transfer courses between data centers?
Articulate users working with clients in different regions (US + EU), did you know that you may hit a serious limitation in Rise? You can’t transfer Rise courses between data centers. Here’s the situation Articulate introduced the EU data center. Good move. But in practice, this split European users into two groups: Long-time users → most likely still on the US data center (unless they explicitly switched) Newer users → most likely on the EU data center (the new default for Europe) The problem? Rise courses cannot be shared across data centers. And Articulate’s solution? There isn’t one. Yes, you can switch from the US to the EU data center, but then you’re stuck: No migration path No export-import for Rise courses Switching data centers = rebuilding everything from scratch (!!!) What this means in real life For anyone working across multiple clients, this creates a real headache: Established European clients often stay on the US data center. Not by choice, but because rebuilding everything isn’t realistic. Newer European clients are most likely on the EU data center. Freelancers and agencies working across both end up stuck in between. Articulate’s “solution”? Ask your client to pay for an extra seat so you can work in their environment. Pay for two licenses yourself (US + EU). I think both are unacceptable. For a tool so widely used across Europe, the inability to move content between data centers is a significant gap. And I genuinely don’t understand why Articulate doesn’t prioritise finding a solution (a real solution!) to this issue. What I’d like to hear from European users Are you staying on the US data center because switching isn’t realistic? Has anyone actually switched to the EU data center? How are you dealing with this in client projects where you are on different data centers? And how do you feel about how Articulate is handling this?663Views7likes21Comments