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469 TopicsStoryline 360 Multi language timelines changing on publish
Hi, Running the latest (May 12/2026) version of Storyline, but this was happening prior to that as well. I have an English file I've translated to Spanish. So 2 languages. I adjust the timelines per language so that the timelines end at the end of the audio track thus giving the user an accurate seekbar based on language. This used to be just fine a couple months ago. Now, if I publish, it extends the English (shorter) timeline to be the same length as the Spanish thus leaving "dead air" at the end of the English timeline. This only happens if I publish. Before I publish I have this: After I publish I have this: If I save, close and reopen the file I have this: Anyone else have this issue and how did you fix it if you do? Thanks, Lori31Views0likes4CommentsWhy does the course language label change to English after copying a course?
Hello heroes, we often copy existing courses in Rise and use them as a base for building new ones, updates or different versions. Most of our courses are in German and we give them the German label in the settings. But every time we make a copy of a course with a German label, it reverts back to English. This is kind of annoying, because we tend to forget this happens, and then users complain that there is "Please answer the question to continue" instead of "Damit es weitergehen kann, müssen Sie die Frage beantworten." (Because why would a copy of a german course suddenly have an english language flag?) Only the course owner can change this setting and that is not always the one who is currently working on that course (/working at same time as the one working on the course). My question: Is there a way to fix this? Like a setting that allows copied courses to keep their original language label? Or a way to give course Managers the rights to change language labels?Solved166Views1like3CommentsRise 360 Project Something went wrong. Click to refresh and try again.
I really need help. I have been using Rise 360 for about a year, with no problems, however there is one particular course where every time I try to load it it comes up with this error: Something went wrong. Click to refresh and try again. I have googled the issue, cleared my Cache, contacted my ICT department they have cleared my cache - no luck. I decided yesterday to start the course again - HOWEVER I went to go into it this afternoon and again the same issue. I really need assistance with this ASAP - I am being chased by the SME who sent it to me over Christmas. I have had lots of other projects that I have been involved with - I am worried as this SME tends to 'shout' the loudest to the right people if people are not 'doing' what she wants. HELP38Views0likes4CommentsPublishing Storyline as MP4 file
Hi all, I created a module in Storyline with mobile-sized videos and call outs. When I published as MP4, however, the final video plays really glitchy. The video freezes and skips, which makes it unwatchable. I reduced the size when I saved and I even took out the call-outs I had animating in, but I still get the same freezing and skipping. I searched the forum here and it looks like this was an issue three months ago. Just wondering if this has been addressed in a recent update. Thanks!38Views1like1CommentCrashing while editing Player
This has been an ongoing issue for me and something I started a discussion about awhile ago. Whenever I try to edit the Player, it will cause the entire project to crash and close. Is this something that is on your radar? Any idea of when it will be fixed?43Views0likes4CommentsOn Mac/Parallels Desktop when I click on Variables Use Count I get an Articulate Error Report!
I am running Storyle 360x 64 on a Mac using Parallels Desktop 26.3.2 (57398) for Mac, Pro Edition, which runs Windows 11. Whenever I try to open the Variable Use Count, I always get an Articulate Error Report! However, when I open the same file on my PC, it opens without an error report! Might this be due to an issue with Parallels Desktop? Or perhaps the Cisco Secure Client is causing this issue. Does anyone have any suggestions on how to correct this issue? Perhaps I should abandon using a Mac altogether and just use a PC. However, that would mean I would have to continually move the .story file from the PC to the Mac whenever I needed to import files such as videos or images. Would doing so risk corrupting the Storyline file? Thank you for your help!Solved70Views0likes6CommentsProblem opening Storyline file without Articulate Localization
I created a new Storyline project last week and saved it. I've tried opening it now and it comes up with a pop up saying I need Articulate Localization open it. I didn't use Articulate Localization to create it so I'm not sure why it's asking this. When I click 'save languages as projects' it asks me to select a folder. Then it just opens the folder with nothing new in it. When I click 'cancel' it does nothing. I can't open the project at all. Has anyone else had this issue?Solved48Views0likes3CommentsAccordion Interaction - Revisiting
Hi, I am working on this (attached) animated accordion interaction. Many times when I arrive on layer 4 and the group opens, the group of panels go transparent before moving along the close animation and flying off the slide altogether or just doesn't show at all. If someone could view the attachment and figure out what's going on (I have examined and reexamined my triggers and cannot figure this out!) that would be lovely. I have tried AI assistant to no avail. Click on panels in this order: 1, 3, 2, 4.SolvedCan QR Code get to Review 360 without need to Sign In?
I want our students to access Storyline videos in Review 360 via a QR code. The QR code works, but the sign-in option remains. Keep in mind, they don't have to sign in. The video will play. However, I don't want the sign-in option to be there. I just want the video within Storyline to play. Is there a way to eliminate the sign-in screen? Would Reach 360 allow me to do this? I don't have experience with Reach 360, but I'm willing to learn if it will solve the problem.Solved91Views0likes5CommentsCan a Code Block in Rise 360 be used to add Google Analytics JavaScript? If so, how?
Hello! I’m curious if anyone has successfully used a Code Block in Rise 360 to insert Google Analytics JavaScript. If so, would you be willing to share how you approached it in beginner-friendly terms? My team is looking to track page views for a few public-facing trainings hosted on our website using Google Analytics. Since these need to remain publicly accessible on our website, we have to stick with web publishing. I don’t have any coding experience, so I’ve been researching possible approaches and came across a few options. I do plan to learn coding in the near future — I just need a just-in-time, just-enough solution that’s sustainable for now, if possible. Storyline via trigger (then inserted into Rise) This seems to be the most approachable route for a completely inexperienced coder such as myself. Can I insert Google Analytics javascript in a trigger? | E-Learning Heroes How to track your Articulate Storyline projects with Google Analytics dynamically and from anywhere! | E-Learning Heroes Manual file modification (Post-Publish) This feels too advanced and doesn't seem sustainable, especially if I need to watch for Articulate software updates that may impact the JavaScript. Rise & Google Analytics? | E-Learning Heroes Third-Party Mods (such as the Mighty Chrome Extension) Wonderful idea, but my team does not have the funding to purchase any subscriptions at this time. https://maestrolearning.com/blogs/articulate-rise-google-analytics/ If needed, I’ll go the Storyline route — but I was hoping the Code Block might be a simpler option. Based on all of this, is this possible, or is Code Block not the right type of tool for this? If not, are there any newer, beginner-friendly approaches you’d recommend that might work? Thank you so much for your time!181Views0likes3Comments