reach 360

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Vimeo video not showing up in Reach 360
Hello, I have an embedded Vimeo in my Rise 360 course. It shows up fine in Rise 360 (and Review). However, when I publish the course in Reach and try to view it, I get an error message stating, " To play your video here, change its privacy settings so it can be embedded on: cdn.embedly.com" My embed privacy setting on Vimeo is set to "Specific Domains" with the following allowed domains: cdn.embedly.com, rise.articulate.com, articulateusercontent.com. I have allowed the cdn.embedly.com domain that it asked for, why am I still unable to see the video in Reach? If I change the Vimeo privacy setting to allow it to be embedded "Anywhere" it works fine, but i'm not comfortable with that setting. Thank you.
CraigStruble
1 year ago Place Discuss Articulate Products
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Embedding PDFs in Rise
Hi, I am trying to embed a PDF file, which is not hosted online, into Rise 360 for publication to Reach 360. Users will need to read the document on screen without downloading and then tick a box to show they have read it. Is there any clever and straightforward way to do this? Thanks in advance.
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PamPapp01
1 year ago Place Discuss Articulate Products
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Is anyone else receiving an error when attempting to log into Articulate 360 Suite?
Looking to see if there is a known issue. I'm receiving {"name":"AxiosError"}. Today is 9/26/24
PamelaSwanso958
2 years ago Place Discuss Articulate Products
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Reach 360 Seat Limits
We are considering using Reach 360 to track completion of our new eLearning courses. I see that you get 300 seats with the Articulate subscription. My question is if a learner is removed- for example they quit their job and will no longer be accessing learning- does that open up a new seat? The online article I found in a google search went into details about if they start learning in the first 30 days and then left and came back they count twice or something like that....honestly it wasn't clear. If I add 20 learners now, does that mean I am down to 280 seats for the rest of forever? Or will removing one who leaves the company bring me back to 281 available?
LFanz
1 year ago Place Discuss Articulate Products
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Review “Read-only”
Hey everyone, one of my clients is stating the comment section on the review link is “read-only.” I watched him try over zoom and saw what he was talking about. The comments are enabled and he can see the comments, but when he tries to click in the box to make a comment he gets an error about read-only. Anyone encounter this issue? Thanks!
JoelKosanke
9 months ago Place Discuss Articulate Products
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Bypassing Navigation Restrictions
I'm building courses in Rise 360 and publishing them to Reach 360. Knowledge checks and continue buttons restrict navigation for learners the first time they complete the course. My issue is that I need supervisors to be able to freely explore courses without navigation restriction. I thought that Quick Share links might work, but lessons are locked if the previous lesson knowledge checks aren't completed. Does anyone have a solution for this?
Laura_MacDonald
6 months ago Place Discuss Articulate Products
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Reach 360 Managing Users Passwords
Hi, I only have the free account for Reach 360 that comes with the Articulate License. I have a learner who has an issue with their password, but I cannot see anything on how to manage learners and their account settings? The learner has clicked on forgot password link but is not receiving a link to reset their password. Can anyone help with this issues with regards to what I need to do?
shereejenkins
2 years ago Place Discuss Articulate Products
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Error - unable to acquire LMS API
Hi, In testing a course created in Storyline 360 and uploaded to Reach, users accessing it on mobile (specifically at the moment Safari in iPhone) are finding themselves with the error message: Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support. This doesn't happen at the same point in each attempt. Sometimes learners can progress through a number of questions before it'll crash, or sometimes only a couple. Included below is my own debug text from testing to crash. I've checked it in ScormCloud (runs fine on computer, crashes on mobile) and can't see anything useful to help me diagnose the issue. Any help appreciated! 0:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - <h1>SCORM Driver starting up</h1> 1:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - ---------------------------------------- 2:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - ---------------------------------------- 3:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In Start - Version: 7.12.0 Last Modified=06/09/2026 10:20:25 4:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Browser Info (Netscape 5.0 (iPhone; CPU iPhone OS 18_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.5 Mobile/15E148 Safari/604.1) 5:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - URL: https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/content/index_lms.html 6:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - ---------------------------------------- 7:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - ---------------------------------------- 8:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In ClearErrorInfo 9:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string 10:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string 11:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - strStandAlone= strShowInteractiveDebug= 12:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Standard From Configuration File - SCORM2004 13:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Using Standard From Configuration File - SCORM2004 14:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In LMSStandardAPI strStandard=SCORM2004 15:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In LMSStandardAPI missing interface method=ConcedeControl 16:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Calling Standard Initialize 17:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_Initialize 18:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_ClearErrorInfo 19:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Grabbing API 20:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_GrabAPI 21:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Searching with Rustici Software algorithm 22:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Searching with SearchForAPI 23:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_SearchForAPI 24:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 25:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 26:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_WindowHasParent 27:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Window Does Have Parent 28:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Searching Parent - Name=, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/content/index_lms.html 29:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_SearchForAPI 30:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 31:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 32:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_WindowHasParent 33:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Window Does Not Have Parent 34:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 35:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 36:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_WindowHasOpener 37:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Window Does Not Have Opener 38:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 39:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 40:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in children - Name=course-e3e328a0-0d48-499f-96ea-84307d8d611d, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/# 41:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_LookInChildren 42:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in child frame 0 43:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 44:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 45:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in this child's children Name=course-e3e328a0-0d48-499f-96ea-84307d8d611d, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/# 46:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_LookInChildren 47:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in child frame 0 48:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 49:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 50:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in this child's children Name=, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/content/index_lms.html 51:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_LookInChildren 52:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 53:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 54:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 55:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 56:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 57:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 58:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Didn't find API in this window - Name=course-e3e328a0-0d48-499f-96ea-84307d8d611d, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/# 59:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 60:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 61:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_WindowHasOpener 62:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Window Does Not Have Opener 63:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 64:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 65:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in children - Name=, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/content/index_lms.html 66:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_LookInChildren 67:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in child frame 0 68:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 69:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 70:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Looking in this child's children Name=, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/content/index_lms.html 71:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_LookInChildren 72:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 73:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 74:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In SCORM2004_APIFound 75:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - API NOT Found 76:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Didn't find API in this window - Name=, href=https://learn.riseusercontent.com/rise-com/courses/e3e328a0-0d48-499f-96ea-84307d8d611d/versions/147ad00e-28a3-41fd-ac4d-edd82dc4eca2/content/index_lms.html 77:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Grab API, returning, found API = false 78:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - Unable to acquire SCORM API: 79:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - SCORM2004_objAPI=object 80:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support. 81:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - ERROR - LMS Initialize Failed 82:Tue Jun 09 2026 10:57:23 GMT+0100 (British Summer Time) - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support. 83:Tue Jun 09 2026 10:57:27 GMT+0100 (British Summer Time) - In IsLoaded, returning -false
PaulAbbott
4 months ago Place Discuss Articulate Products
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Exporting Storyline variables to Google Sheets
Hello everyone, I have no programming background and would appreciate some help. I am trying to export variables from Storyline to a Google Sheet. The course is published on the REACH 360 platform. I used the following code for the excutejavascript trigger: console.log("JavaScript from Trigger is running!"); var player = GetPlayer(); $(document).ready(function() { $.ajax({ url: "https://script.google.com/macros/s/.../exec", type: "POST", dataType: "json", contentType: "application/json", data: JSON.stringify({ "FullName": player.GetVar("FullName"), }), success: function(data) { console.log("Data sent successfully:", data); }, error: function(error) { console.error("Error sending data:", error); } }); }); return false; I receive the following response in the console: Javascript from Trigger is running! and immediately after that the error: actionator::exeJavaScript - $ is not defined I read the thread: https://community.articulate.com/discussions/articulate-storyline/exporting-variables-into-a-google-spreadsheet But because the course is published on the reach 360 platform, I have no idea how to get to the files: story.html and story_html5.html to add the missing JQUERY library as explained in the thread in the link. I would appreciate any help. What can I do?
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lemidadigital
1 year ago Place Discuss Articulate Products
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Best way to get feedback/workshop content with SMEs
I'm starting a project that involves a lot of SMEs contributing content, and I know there will be plenty of back and forth to get the language just right. What’s the best way to handle this? In the past, we’ve used Word storyboards with track changes, but it’s hard for SMEs to visualise, and it takes ages to format. I’ve also used Review 360 in Rise, but the feedback screenshots often end up in the wrong spot, making it confusing to know what the SME is referring to. A colleague suggested Storyline might be better for reviews. Is that true? Or should I just export as a PDF and get feedback that way?
learningiscool
2 years ago Place Discuss Articulate Products
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