Articulate Presenter 13 Error Message

Apr 13, 2016

Hi. I am trying to Preview a PPT deck in Articulate 13, and am consistently getting the attached error message, which reads: "Your Articulate Presenter project cannot be upgraded to the new Articulate Presenter '13 file format."

Why is this happening?

What is the fix so that I can view the PPT deck in Articulate?


3 Replies
Christie Pollick

Hi, Joel -- Thanks for your reply! Apologies for asking the obvious, but are you attempting to open a file created previously in '09 as mentioned in the article I provided above? If not, perhaps the troubleshooting steps listed here would be helpful. Please give those a look, and if issues persist, we may need to put you in touch with our Support Engineering staff for additional technical insights on what may be causing this error message. 

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