email hyperlink generate "navigation canceled" error

Oct 03, 2014

Hi -

I'm having a problem using email hyperlinks in my content.

When the user accesses the email hyperlink, they get an email message window, but they receive the following message in the browser:

Navigation cancelled.  Navigatoin to the webpage was canceled.

They are not able to get back to the course.

In the email action for the hyperlink, I'm using the standard text:

How can I stop this from happening? 


1 Reply
Leslie McKerchie

Hi Tracy!

Make sure you are following this process when linking to an e-mail address in Engage:

When the Add Hyperlink window appears, set the following properties for your hyperlink:

Link Text: This field will already be populated with the text you selected, but you can change the text here if you'd like

Action: Choose Send email to

Email: Enter the destination email address.

You can read more about this here.

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