Engage interactions missing
May 23, 2012
I recently posted 5 training courses onto Articulate Online, and all have 2 to 3 engage interactions embedded in them. Originally, the entire set of records was on an external server, and I was having trouble with one of the five modules, so I moved all of the presentations and interactions to my hard drive and published them from there. Now, every time I try to re-publish to correct anything, the voiceovers disappear on my Engage interactions and it stops my presentations cold. When I preview the presentations before publishing them, everything works, including the Engage interactions. It has affected all five presentations at this point - how can I fix this?
1 Reply
Hi Tammy,
I'd suggest submitting a case to our support team. And during the submit process, you'll have a chance to record a screencast. If possible, I'd recommend recording one of the presentations experiencing the issue you described to help with the troubleshooting process. Thanks!
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