Locally. I was going into the project to make some updates. Worked on it last week with no problems. Today I can't get the tabbed interactions to save in Ppt correctly and it throws off a 404 error when I try to do a preview.
After much research I came across a problem reported about a year ago that matches my problem. The recommendation was to open PPT as the Administrator. This works so long as I open the eLearning program from PPT.
If I try to open the program directly I continue to have the same (can't find this website/page) problem. I did repair and updates and didn't see anything change.
So I have a workaround for the immediate problem, but no long term answer/fix or reason why this suddenly changed.
You are welcome to reach out to our support team if needed, but please be sure that your program is installed utilizing administrative rights. This article may assist as well if you are still having problems post-repair.
I also just opened the same .ppt file that I keep receiving the Adobe Flash error message for, to add a Quizmaker acknowledgement to it, and I am now receiving another error message. I have attached it here for you to review.
Looks like you may need to utilize the solution shared here. It's a little more detailed than just an update and should properly install all of the tools needed to run the program.
I followed the steps to uninstall and reinstall the software. However, when I try to enter my serial numbers to activate the software, I can't click on Activate.
Is there something I might be doing wrong to have to uninstall and reinstall and reactivate my software every year or so? I have had to do this a couple of times since I have initially installed it a couple of years ago.
I tried to manually activate the software and it is telling me that I entered an inactive activation code. The code was only good for 7 days when I received it back in 04/2013. Can you please send me a new activation code.
Hey Leslie! I submitted a ticket to the support group yesterday. Can you check to see if they received it? They have not responded yet, and I am dead in the water without my software activated.
Hi Paula! If the support ticket was submitted under your name, I am not seeing it. You should have gotten a verification and if you did not, perhaps it did not go through.
Hmmm, that's weird. The link above sent me to a different form yesterday. I did receive a confirmation. However, I re-submitted today just in case and received another one.
Thank you for your prompt replies Leslie! Have a great day! :)
23 Replies
I'm pleased to report that Studio '13 has been updated to address this issue. Please upgrade to the latest version at your earliest convenience.
What about the same issue in Replay?
Never mind, it looks like there was an update 2 released for Replay that fixed that issue as well.
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Are you aware of any impact on Studio 9? My engage interactions have suddenly stopped saving to PPT correctly.
Hi Jay! We are not aware of an issue. Are you receiving an error? Are you working locally on your your hard drive?
Hi
Locally. I was going into the project to make some updates. Worked on it last week with no problems. Today I can't get the tabbed interactions to save in Ppt correctly and it throws off a 404 error when I try to do a preview.
Jay
Sent from my Verizon Wireless 4G LTE Smartphone
Hi Jay!
Sounds like you are having some general issues with the software then. I would advise to conduct a repair of the software.
After much research I came across a problem reported about a year ago that matches my problem. The recommendation was to open PPT as the Administrator. This works so long as I open the eLearning program from PPT.
If I try to open the program directly I continue to have the same (can't find this website/page) problem. I did repair and updates and didn't see anything change.
So I have a workaround for the immediate problem, but no long term answer/fix or reason why this suddenly changed.
Thanks
Hi Jay!
You are welcome to reach out to our support team if needed, but please be sure that your program is installed utilizing administrative rights. This article may assist as well if you are still having problems post-repair.
I am getting the same Flash error messages when I try to open my presentations. However, I also get an error message when I try to update my software.
Hi Paula! What error are you receiving when attempting to update your software?
When I attempt to download, I click RUN to download the .exe file.
I then receive an Internet Explorer - Security Warning asking me if I want to run this software, to which I reply RUN.
The Install Wizard then begins to run , but returns an error message that reads as follows:
"The installed version of the application could not be determined. The setup will now terminate".
Also, whenever I open a .ppt file, an empty folder is created in the same locaiton. How can I stop this?
I also just opened the same .ppt file that I keep receiving the Adobe Flash error message for, to add a Quizmaker acknowledgement to it, and I am now receiving another error message. I have attached it here for you to review.
Heck of a way to start a Monday morning. :)
Hi Paula!
Looks like you may need to utilize the solution shared here. It's a little more detailed than just an update and should properly install all of the tools needed to run the program.
I followed the steps to uninstall and reinstall the software. However, when I try to enter my serial numbers to activate the software, I can't click on Activate.
Is there something I might be doing wrong to have to uninstall and reinstall and reactivate my software every year or so? I have had to do this a couple of times since I have initially installed it a couple of years ago.
Here are the common reasons why you may be unable to activate. Be sure that you are utilizing the right number and that you are working locally :)
I tried to manually activate the software and it is telling me that I entered an inactive activation code. The code was only good for 7 days when I received it back in 04/2013. Can you please send me a new activation code.
Hi Paula! Let's get you over to support to get that taken care of.
Hey Leslie! I submitted a ticket to the support group yesterday. Can you check to see if they received it? They have not responded yet, and I am dead in the water without my software activated.
Hi Paula! If the support ticket was submitted under your name, I am not seeing it. You should have gotten a verification and if you did not, perhaps it did not go through.
Hmmm, that's weird. The link above sent me to a different form yesterday. I did receive a confirmation. However, I re-submitted today just in case and received another one.
Thank you for your prompt replies Leslie! Have a great day! :)
I see one for you now :) Case 00451853. So, you should be hearing from someone soon. Thank you!
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