Freezes trying to Preview

Jun 07, 2013

After i click on "Preview" the Engage screen freezes. I have to force close the application. When I do, I lose all my work put into one slide. Is there a way to prevent this?

1 Reply
Peter Anderson

Sorry to hear about the trouble, Brady. Definitely sounds unusual. 

Can you please be sure you're following some basic rules to prevent strange behavior:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

If that all checks out, but the problem persists, a simple repair may help. If not, please feel free to submit a ticket to our support team for additional help.

Thanks, Brady!

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