After i click on "Preview" the Engage screen freezes. I have to force close the application. When I do, I lose all my work put into one slide. Is there a way to prevent this?
Sorry to hear about the trouble, Brady. Definitely sounds unusual.
Can you please be sure you're following some basic rules to prevent strange behavior:
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names.
If that all checks out, but the problem persists, a simple repair may help. If not, please feel free to submit a ticket to our support team for additional help.
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Sorry to hear about the trouble, Brady. Definitely sounds unusual.
Can you please be sure you're following some basic rules to prevent strange behavior:
If that all checks out, but the problem persists, a simple repair may help. If not, please feel free to submit a ticket to our support team for additional help.
Thanks, Brady!
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