My audio in Engage overlaps

Hi, Brittany: I believe in order for us to take a look, you'd have to upload the Engage file.

My apologies. Attached is the Engage file. I experience the audio overlapping when the presentation is published.

Thanks for your help in advance,

Brittany

Hi Brittany! 

I am not able to replicate the behavior that you are describing.

Here is my published output:

http://lmckerchie.articulate-online.com/4780581977

Hello Leslie,

I am continue to experience the overlapping audio issue. I even experienced it with the published output you provided. This issue occurs when I skip a step or two in the engage presentation. Also at times when you go back a step, the audio overlaps. Any other suggestions on how we can solve this issue?

Thanks,

Brittany

What browser are you viewing your content in Brittany?

I'm viewing my content in Firefox.

Do you have audio in PPT and in Engage interaction? I have gotten around that by including an Introduction slide in Engage and putting audio in one or the other

Still testing Brittany I haven't forgotten ya!

Brittany - I have added this to a similar ticket with our QA Team. 

I do not have a timeline to provide as to if/when this will be addressed as we have only seen one other report of this.

It is recommended that you attempt a different option for navigation to avoid the issue.

The only other option to try is to start over with a brand new presentation and see if the same issue occurs. 

I will flag this thread in case there is any resolution that I will be able to post in the future.

Thanks for your help. I will continue to check back to see if your QA team solved the issue.

~Brittany

Sounds great Brittany.

Any resolution for this? I'm having the same issue.

Hi Corey!

I do not have an update to provide on this issue, but the workaround is:

• Refrain from navigating through the tabs too quickly.
• Change the navigation options for the interaction.

Any updates on this issue? I am experiencing this problem as well. 

Hi Susan! I do not have an update to provide on this issue at this time. This is still in the hands of the QA Team.

Has this been resolved? We are having the same issue.

Hi, ECLN -- I checked the ticket, and it appears that the matter's being investigated by our QA Team, but the following workaround (shared by Leslie a few months ago) is still what is being suggested:

Workarounds:
Refrain from navigating through the tabs too quickly.
Change the navigation options for the interaction.

Unfortunately, I do not have any other updates to share at this time, but any additional information will be passed along here in the thread as we receive it. 

Any updates on this issue? I am experiencing this problem as well.

Hi Brian!

I do not have an update to provide at this time. This issue is still in the hands of our QA Team.