4 Replies
Christine Hendrickson

Hi Gayla,

I'm afraid there really isn't a way to extract the video file from an Engage interaction. How long is the video? If it's a fairly short video, you could always record it using Screenr, then download the MP4 file that's created. If it's a longer video, you could always use a third-party tool to record the video, then save the file. 

If you no longer have access to the original video file, I'm not sure what other options you'd have to access it again. 

I hope this helps! If you're able to find any other methods, I'd be curious to hear about it.

Thanks!

Christine