Program Compatability Problem Jul 30, 2012 By Denise Appleby Has anyone ever seen this? ( attached) I got this message, and now it seems the content I created for that Engage item is gone . windows+compatability+problem.jpg
Peter Anderson Staff over 11 years ago07/31/12 at 10:20 am (UTC) Hi Denise, What were you doing when you received the message? Is it happening every time you perform the action? What version of Office are you running? Any more information you can offer would help troubleshoot. Thanks!
Denise Appleby Author over 11 years ago07/31/12 at 10:34 am (UTC) Hi Peter, I am using Windows 7. I was creating an Engage interaction when it happened. After that, I was unable to edit the interaction. It seems to been resolved overnight, as it now works ( It did not work yesterday after logging off and on) Thanks
Peter Anderson Staff over 11 years ago07/31/12 at 10:37 am (UTC) Thanks for the update Please don't hesitate to contact our support team if it happens again.
3 Replies
Hi Denise,
What were you doing when you received the message? Is it happening every time you perform the action? What version of Office are you running? Any more information you can offer would help troubleshoot. Thanks!
Hi Peter,
I am using Windows 7.
I was creating an Engage interaction when it happened. After that, I was unable to edit the interaction.
It seems to been resolved overnight, as it now works ( It did not work yesterday after logging off and on)
Thanks
Thanks for the update Please don't hesitate to contact our support team if it happens again.
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