Re-installing on new computer...
Dec 30, 2013
By
Carrie Eaton
Just got a new computer (Win 8.1) and am trying to re-install Studio 9. I have Storyline but need Engage, etc. for maintenance of older projects. Evidently when I moved to my last computer, I used the second install, not realizing I needed to uninstall the first one. SO now I get the message that I've exceeded my legal installs. Digging around found out that I can uninstall on the old machine and that will free up another install.
I'd really like someone to confirm this before I uninstall. I can't afford to be without Engage, etc. altogether so am nervous! Will I really be able to activate it on the new machine???
3 Replies
Hi Carrie!
This should work fine, as each license allows 2 installs per user. (Make sure you grab your license numbers if need be before uninstalling)
You can follow the instructions to uninstall here.
If you have any difficulty, just let us know.
Thanks, Leslie! It worked....once I read the uninstall directions carefully,
I appreciate your help!
No problem Carrie! I appreciate the update and glad you are on the right track now
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