Why are my videos playing in an inconsistent way?

Mar 28, 2011

I am trying to create a video glossary and succeeded previously but this time the videos are not consistent.  I have published them using the video encoder and they usually work but sometimes they are starting part way through - not every time and not every clip.  Help!!

All ideas welcome...

3 Replies
Brian Batt

Hi Linda,

I apologize for the issues that you're having.  Are you working off of a network or Flash drive?  If so, I recommend moving your files to your local hard drive and then publish the interaction to your local hard drive as well.

If that doesn't resolve the issue, would you mind submitting a support case so that we can take a closer look at the issue?

Please ZIP your INTR file and upload it to us.

You can upload your zip file here: 


***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

This discussion is closed. You can start a new discussion or contact Articulate Support.