Zoom function

Hi Arend,

I do remember seeing another issue similar to this. What file type is the image? Was there another image in its place originally, or is this the first time an image has been in this interaction?

Thanks!

*Minor correction to my question:

Is this the first image that's been in this particular part of the interaction. For example, did you remove a previous image and place this one or update the image?

Thanks!

Hi Christine.

My SME asked me if we could add a zoom the existing image that was already there, so I checked the settings and found that Zoom Image was checked. That confused me, so I tried replacing the image with an updated one (a PNG), and that didn't correct the problem.

I just tried converting the file to a JPG, but that didn't work either.

Hi Arend,

Can you try creating a new interaction with the image inserted? Does the same thing happen? 

Thanks!

It works when I create a new Engage interaction. So I guess I need to re-create the interaction because the old one is corrupted in some way?

Maybe not, it may just be because that interaction "remembers" the original image. Try saving the image with a new name and even a new file directory. Remove the image that's currently in the interaction, then save the interaction. Once the file's been saved, try inserting the newly renamed and saved image into the interaction.

Let me know if this works for you.

Christine

Hi Christine. Unfortunately, that did not seem to solve the problem.

Hi Arend,

I'm sorry to hear that. It may be best to try recreating it, then. I was hoping it was just a matter of the image not rendering correctly with the updates, but I see now that you're probably right about the file being corrupted. 

Ok, thanks for your help Christine!