A published for Web html file freezes as soon as I open it in any browser. The html5 file works fine though but there is a need to have the html and the unsupported versions in working condition as well. Help needed urgently.

Hi Santosh, 

How are you viewing the published output? You'll want to make sure you're uploading it to a web environment to properly test it and not viewing it locally. If you're uploading it and still seeing this happen, would you be able to share your .quiz file here for us to to do some testing? You can add it as an attachment right to a comment in this thread. Thanks!

Hi Ali,

I am trying to run it locally, actually. Is there a reason why only the HTML5 version works when run from the offline system? The quiz in question faces this problem but three others in the same deliverable work fine. That is my confusion.

Regards,

Santosh

Hi Santosh,

When you open an Articulate Quizmaker course from your computer, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail. To properly test your published content and share it with others, make sure to upload it to the environment for which it was published.

Since you're publishing for web, you'll need to upload your published output to a web environment, such as tempshare, to properly test it, otherwise you'll likely encounter issues like what you're seeing. Hope that helps! :)

Hi Ali,

Thank you! I'll try using the environment. But, I don't understand why the same kinds of files running on the same browser on the same system, shows different responses. 

Modules 1,2 and 4 work fine but Module 3 alone shows this issue. Unfortunately, I can't share the files themselves since they're confidential. 

Edit: I uploaded the file to the tempshare link but it still froze on the first frame. Is there some setting or some format issue that does this? I find it strange that this is happening with just this one file.

Hi Santosh,

Could you share your .quiz project file here for me to take a look at? You can add it as an attachment right to a comment in this thread. Thanks!

Apologies Santosh, just realized they were confidential. You can also share it privately with us using this form. 

Thank you! I have uploaded the documents and raised a request through the link.

Hi Santosh- It doesn't look like we received anything on our end. Did you receive a confirmation email once it was submitted? If not, would you mind trying again? I just tested the form in Google Chrome and it appears to be working.

Hi,

I have submitted the form again. I got the message saying Upload Received the first time as well. My attachments come up to about 50mb. Perhaps, the size is a factor there.

Hi Santosh- That form allows for large file transfer so that shouldn't be the issue.  Did you receive a confirmation email with a case number for either of those?  Would you mind trying this form instead? If you're working from a company computer, I'm thinking there may be a firewall preventing it from getting to us. If that's the case, you may have to reach out to your IT for assistance past the firewall. 

Also Santosh- you may want to try using a different browser to see if that makes a difference. 

Hi Ali,

I've tried on Firefox, Internet Explorer and Google Chrome. On Internet Explorer, there's just a black box where the plugin is supposed to run. Chrome and Firefox free after opening the content.

I have been checking my e-mails and not have not received any confirmation e-mail. I do get this message on the browser screen though 

Case submitted
Your case has been submitted and is being assigned to a support engineer who will get back to you via email. In the meantime, browse Articulate Quizmaker support.

I will reach out to IT Support here and give you an update.

Hi Santosh- Thanks so much for your continued patience with this, sorry for all the trouble! I've opened a support case with our engineers from my end (case #00881497). They'll be reaching out to you shortly via email to help investigate this further. I'll be following along with the case, as well. You're also welcome to pop back in here and edit personal info out of your comment if desired. 

Hi Ali

Thank you so much! This is a very pressing issue with a deadline on Tuesday so I'd appreciate any support in getting this resolved as quickly as possible.