Clients gets white screen when launching QM quiz

Hi. Can somebody tell me what could be the problem if my client is extracting and then launching the published QM quiz, but they are getting a white screen, rather than the quiz?  This happened whether  I published to Web or to LMS.  And the result they got when they tried to open the Word-published version is attached.

I can open all of these just fine--even inside of their "virtual machine's firewall" via VPN connection.

I did confirm with them that they are extracting/unzipping first.  Could it be something in their security settings. More than one employee tested it and got the same results of the white screen.  I have to get this corrected so when we get to the final draft, it will launch properly in their LMS.

Thanks.

PS--PLEASE add a spellchecker to this forum!  LOL!

7 Replies
Peter Anderson

Hi Terri!

Do you know how they're trying to launch the course? If you published for web or LMS, they shouldn't check the course offline. If you're distributing your content offline, you should publish for CD and launch the presentation via Launch_Presentation.exe. If you're planning on distributing your content online, you should upload the content to your web server or LMS, and test it there.

Terri Alexander

They are testing it online via their intranet (not uploaded in the LMS yet, however). I've had clients in the past who were able to do this -- launch the course inside of their intranet by clicking the executable (quiz.hml) after extracting/unzipping the quiz files, of course--just so we can test it and make edits.

And then why are they getting this error when trying to access the word-published verion?  Shouldn't need to be online to open that. But they got jibberish (I attached it last time).

Something is wrong.They should be able to open all of the types of published versions I sent them.  I can open them just fine---from my PC (online) AND while signed into their secure network via VPN and a Virtual Machine. I unzipped, launched the executable, and the quiz opened and played.  With the Word version, same thing---no jibberish for me like the client got.  Sincethey could not read it, I had to  copy the published word versions's content and paste it into an email just so they could see the quiz to send me edits. This should not be happeneing, based on my years of experience with Articulate.

I will ask them to uplolad the zipped file into the LMS and test--that is ultimately where we need for it to play correctly--but I'm telling you, I have had clients who could open the web AND lms executable and view the quiz.  In fact--this same client, just different people/department.   Thanks for checking into this further....

Peter Anderson

Thanks for the additional info, Terri. Would you be able to send us the files so we can test them on our end? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Thanks!

Terri Alexander

Ok I'm in the process of getting a package together of the word-published version and will send soon.  In the meantime, I asked her to try to open the word-published version again and she got theatteched error message 3 times, then a blank screen.  Just wanted you to have it to help troubleshoot what this issue can be related to.  Thanks.

....well 3 times inserting this image file and my attachement is not showing --I'll see if its there after I click Post Your Reply.

Terri Alexander

You can close this one. I heard from the client today that the LMS-published, zipped quiz uploaded to the LMS fine.

I believe what was happeneding when we were tryign to launch from the player.html files was she was not unzipping / uninstalling the course (like I mentioned to her about 5 or 6 times to do & she said she was).  But keep this in mind--because I believe this is one of those easy ones with a simple explanation that you could have given me:  "tell your client to make SURE to unzip the files!"

Thanks.