Clients gets white screen when launching QM quiz
Hi. Can somebody tell me what could be the problem if my client is extracting and then launching the published QM quiz, but they are getting a white screen, rather than the quiz? This happened whether I published to Web or to LMS. And the result they got when they tried to open the Word-published version is attached.
I can open all of these just fine--even inside of their "virtual machine's firewall" via VPN connection.
I did confirm with them that they are extracting/unzipping first. Could it be something in their security settings. More than one employee tested it and got the same results of the white screen. I have to get this corrected so when we get to the final draft, it will launch properly in their LMS.
PS--PLEASE add a spellchecker to this forum! LOL!