Is there a reason why Quizmaker keeps crashing. I build a question, try to preview it and it crashes and closes itself. This has happened about 10 times in the last hour...and happens quite regularly generally.
Any thoughts would be appreciated as its slowing down development.
It’s not uncommon for file corruption to occur when working with a new or old installation of applications. If you find that Quizmaker ‘09 is producing random errors or is crashing, please refer to the following Knowledge Base article:
I am having a problem with Quizmaker crashing when I go into Slide View mode on 3 quizzes that I have created. I had no issue creating these quizzes and viewing them in Slide View until this morning.
I have tried repairing my install several times, as well as renaming the shared folder as described in the link above. I have noticed that I am able to open other simple quizzes without the crash happening.
Is it possible my quiz template for these quizzes has become corrupt? Any way I can repair this so I don't have to rebuild my quizzes?
Thanks Brian - sure thing. I just submitted the case. I would have used the screen capture option, but I can't for the life of me get Screenr to run on my machine (Windows XP SP3 - tried uninstalling and reinstalling Java several times).
OK, the issue has been solved. I submitted a case and uploaded my quizmaker file. The engineer was able to open and view in slide mode without an issue and suggested I try importing questions into a new quiz. I did this and it worked - no more crashing when I went into slide view mode. I then tried to apply my existing template in the Player Template Manager and it was nowhere to be found (as well as other templates I created). I easily recreated the template and it worked perfectly. I suspect that my template had become corrupt in some way (or was just missing and the program was looking for it), and this caused the program to hang. Not sure if that's exactly what happened, but importing the questions and recreating definitely solved the issue.
6 Replies
Hi Pam,
It’s not uncommon for file corruption to occur when working with a new or old installation of applications. If you find that Quizmaker ‘09 is producing random errors or is crashing, please refer to the following Knowledge Base article:
http://www.articulate.com/support/quizmaker09/kb/?p=394
I am having a problem with Quizmaker crashing when I go into Slide View mode on 3 quizzes that I have created. I had no issue creating these quizzes and viewing them in Slide View until this morning.
I have tried repairing my install several times, as well as renaming the shared folder as described in the link above. I have noticed that I am able to open other simple quizzes without the crash happening.
Is it possible my quiz template for these quizzes has become corrupt? Any way I can repair this so I don't have to rebuild my quizzes?
Thanks, Kraig
Hi Kraig,
Would you please submit a support case to us so that we can run a log on Quizmaker?
http://www.articulate.com/support/contact/
Thanks Brian - sure thing. I just submitted the case. I would have used the screen capture option, but I can't for the life of me get Screenr to run on my machine (Windows XP SP3 - tried uninstalling and reinstalling Java several times).
Thanks! Kraig
OK, the issue has been solved. I submitted a case and uploaded my quizmaker file. The engineer was able to open and view in slide mode without an issue and suggested I try importing questions into a new quiz. I did this and it worked - no more crashing when I went into slide view mode. I then tried to apply my existing template in the Player Template Manager and it was nowhere to be found (as well as other templates I created). I easily recreated the template and it worked perfectly. I suspect that my template had become corrupt in some way (or was just missing and the program was looking for it), and this caused the program to hang. Not sure if that's exactly what happened, but importing the questions and recreating definitely solved the issue.
Thanks! Kraig
Hi Kraig,
Thanks for letting us know that you were able to resolve the issue!
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