Error initializing communications with LMS

I get the error described below when i click on an online assessment made with quizmaker.

Error:

An error has occured:

Error initializing communications with LMS

Press 'OK' to view debug infomation to send to technical support

Pls find debug info:

0:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - intReCheckLoadedInterval=250
2:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - IFrameLoaded
4:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - In GetAICCURL
5:Wed Mar 21 11:04:52 UTC 2012 - In GetQueryStringValue strElement=AICC_URL, strQueryString=
6:Wed Mar 21 11:04:52 UTC 2012 - Looking at element-
7:Wed Mar 21 11:04:52 UTC 2012 - Looking at element-
8:Wed Mar 21 11:04:52 UTC 2012 - No Match Found, returning empty string
9:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - Querystring value =
10:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - GetAICCURL returning:
11:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - LMS and Content Domains don't match, falling back to write-only mode using form submit. strLmsDomain=,

strContentDomain=ekp.company.com
12:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - blnCanUseXMLHTTP=false
13:Wed Mar 21 11:04:52 UTC 2012 - AICCComm - blnCanUseIFrame=false
14:Wed Mar 21 11:04:52 UTC 2012 - In Start - Version: 3.1.3 Last Modified=02/24/2011 04:58:55
15:Wed Mar 21 11:04:52 UTC 2012 - Browser Info (Microsoft Internet Explorer 4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727;

.NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; CMNTDF))
16:Wed Mar 21 11:04:52 UTC 2012 - URL: http://ekp.company.com/ekp/nd/fresco/repository/EKP000306132/Generic%20Sentinel%20PRO%20ISSOW%20Level%201%20-

%20output/index_lms.html
17:Wed Mar 21 11:04:52 UTC 2012 - In ClearErrorInfo
18:Wed Mar 21 11:04:52 UTC 2012 - In GetQueryStringValue strElement=StandAlone, strQueryString=
19:Wed Mar 21 11:04:52 UTC 2012 - Looking at element-
20:Wed Mar 21 11:04:52 UTC 2012 - Looking at element-
21:Wed Mar 21 11:04:52 UTC 2012 - No Match Found, returning empty string
22:Wed Mar 21 11:04:52 UTC 2012 - In GetQueryStringValue strElement=ShowDebug, strQueryString=
23:Wed Mar 21 11:04:52 UTC 2012 - Looking at element-
24:Wed Mar 21 11:04:52 UTC 2012 - Looking at element-
25:Wed Mar 21 11:04:52 UTC 2012 - No Match Found, returning empty string
26:Wed Mar 21 11:04:52 UTC 2012 - strStandAlone= strShowInteractiveDebug=
27:Wed Mar 21 11:04:52 UTC 2012 - In ConvertStringToBoolean
28:Wed Mar 21 11:04:52 UTC 2012 - In EqualsIgnoreCase str1=, str2=true
29:Wed Mar 21 11:04:52 UTC 2012 - Returning false
30:Wed Mar 21 11:04:52 UTC 2012 - In EqualsIgnoreCase str1=, str2=t
31:Wed Mar 21 11:04:52 UTC 2012 - Returning false
32:Wed Mar 21 11:04:52 UTC 2012 - Returning false
33:Wed Mar 21 11:04:52 UTC 2012 - Standard From Configuration File - SCORM
34:Wed Mar 21 11:04:52 UTC 2012 - Using Standard From Configuration File - SCORM
35:Wed Mar 21 11:04:52 UTC 2012 - In LMSStandardAPI strStandard=SCORM
36:Wed Mar 21 11:04:52 UTC 2012 - In ConvertStringToBoolean
37:Wed Mar 21 11:04:52 UTC 2012 - In EqualsIgnoreCase str1=, str2=true
38:Wed Mar 21 11:04:52 UTC 2012 - Returning false
39:Wed Mar 21 11:04:52 UTC 2012 - In EqualsIgnoreCase str1=, str2=t
40:Wed Mar 21 11:04:52 UTC 2012 - Returning false
41:Wed Mar 21 11:04:52 UTC 2012 - Returning false
42:Wed Mar 21 11:04:52 UTC 2012 - Calling Standard Initialize
43:Wed Mar 21 11:04:52 UTC 2012 - In SCORM_Initialize
44:Wed Mar 21 11:04:52 UTC 2012 - In SCORM_ClearErrorInfo
45:Wed Mar 21 11:04:52 UTC 2012 - Grabbing API
46:Wed Mar 21 11:04:52 UTC 2012 - In SCORM_GrabAPI
47:Wed Mar 21 11:04:52 UTC 2012 - Searching with improved ADL algorithm
48:Wed Mar 21 11:04:52 UTC 2012 - In SCORM_GetAPI
49:Wed Mar 21 11:04:52 UTC 2012 - SCORM_GetAPI, searching parent
50:Wed Mar 21 11:04:52 UTC 2012 - In SCORM_ScanParentsForApi, win=http://ekp.company.com/ekp/servlet/ekp/contentItem?aicc_sid=EKP000553409&aicc_url=%2Fekp

%2Fservlet%2Fekp%2Faicc&href=%2Fekp%2Fnd%2Ffresco%2Frepository%2FEKP000306132%2FGeneric+Sentinel+PRO+ISSOW+Level+1+-+output%2Findex_lms.html&api_base_url=

%2Fekp%2Fservlet%2Fekp
51:Wed Mar 21 11:04:52 UTC 2012 - SCORM_GrabAPI, returning
52:Wed Mar 21 11:04:52 UTC 2012 - Calling LMSInit
53:Wed Mar 21 11:04:52 UTC 2012 - In SCORM_CallLMSInitialize
54:Wed Mar 21 11:04:52 UTC 2012 - In SCORM_GrabAPI
55:Wed Mar 21 11:04:52 UTC 2012 - SCORM_GrabAPI, returning
56:Wed Mar 21 11:04:52 UTC 2012 - Calling LMSInitialize
57:Wed Mar 21 11:04:57 UTC 2012 - strResult=false
58:Wed Mar 21 11:04:57 UTC 2012 - Detected failed call to initialize
59:Wed Mar 21 11:04:57 UTC 2012 - In SCORM_SetErrorInfo
60:Wed Mar 21 11:04:57 UTC 2012 - intSCORMError=101
61:Wed Mar 21 11:04:57 UTC 2012 - strSCORMErrorString=General Exception
62:Wed Mar 21 11:04:57 UTC 2012 - strSCORMErrorDiagnostic=
63:Wed Mar 21 11:04:57 UTC 2012 - Error calling LMSInitialize:
64:Wed Mar 21 11:04:57 UTC 2012 - intSCORMError=101
65:Wed Mar 21 11:04:57 UTC 2012 - SCORMErrorString=General Exception
66:Wed Mar 21 11:04:57 UTC 2012 - Diagnostic=
67:Wed Mar 21 11:04:57 UTC 2012 - ERROR Initializing LMS
68:Wed Mar 21 11:04:57 UTC 2012 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
69:Wed Mar 21 11:04:57 UTC 2012 - ERROR - LMS Initialize Failed
70:Wed Mar 21 11:04:57 UTC 2012 - In DisplayError, strMessage=Error initializing communications with LMS

LMS is netdiimensions EKP

1. Can this error be due to timeout?

2. Is it possible to set timeout per course?

1 Reply
Peter Anderson

Hi Tee!

I'd recommend checking out our article on troubleshooting LMS/Articulate issues, specifically the section on running your course through SCORM Cloud (found in sub-heading #3). That will allow you to determine whether there is an issue with your actual course, or if the issue lies within your LMS. It's also a good idea to discuss the error with your LMS team.