Error message after publishing first time to Word

Hi Wendy and welcome to Heroes,

Please try the solution in the link below:

http://www.articulate.com/support/quizmaker09/kb/?p=169

Thanks for the rapid response Brian. I was hoping that that solution did not apply since Quizmaker does not close after publishing. I am in a locked down environment and need to get IT involved for a reinstall to happen. Are you SURE that this is the only way? : )

Hi Wendy,

It may or may not resolve the issue.  However, it is the first step that we would want to use to troubleshoot the issue.  

You could also try repairing your normal.dot file to see if that resolves the issue:

https://player.vimeo.com/video/204929869

Hi Brian --

Believe it or not, I am still having this issue. I have been working with our IT dept, but haven't really progressed much in terms of finding a solution. At this point IT has deployed a new PC to me with Office 2010 already installed, installed Articulate after the Office installation and I am running the machine as an admin. I have also tried repairing the normal.dot file as well.

What would you suggest next? Besides gluing some of my hair back in - ha ha.

Thanks --

Hi Wendy,

Would you mind submitting a support case to us so that we can take a closer look at the issue?

http://www.articulate.com/support/contact/

Sure -- I did one awhile back. Do you want me to open a new one or should I try to find the old one?

Hi Wendy,

If you can follow-up with the previous one, that would be the best. 

Brian -- the original case number is Case #00239799. Can I resurrect that ticket somehow?

In the meantime, is the ANY sort of workaround that you know of? I am trying to extract the test questions out of about 20 different courses.

Thanks --

Hi Wendy,

I've asked our support team to reopen your case.  You should hear from them soon.

Brian, Wendy

Did you find a solution to the problem?

We are facing exactly the same issue on computers in my company.

Win XP, Office 2010 (both English versions) - Reinstalation of Office and Articulate did not help. Recreation of the .dotm file did not help neither.

I would check your security settings in word, I had them set so it would not save word files !!!  This was the default setting on my machine, when I changed the settings the publish to word worked fine

Hi Erich --

Unfortunately, no, not completely, though I did get a partial resolution. We are set up here with roaming profiles so our template directory is stored on a network drive. I found that by moving this directory back to the hard drive, I am able to publish successfully.

Note, I still get an error message in Word once the file is published, but found that I can click through the message and resave the Word file and it goes away.

I don't remember exactly how I moved the templates around (I mean other than just drag and drop) - it was some time ago. However, if you work it out, can you let me know?? I have since had another installlation and need to do it again. AArgh!!

Phil -- it looks like my security settings are disabled, thanks to the IT dept.. Where should I be checking??

Its was the file block settings under the trust center, from the file/options menu.  Its a bit of a stab in the dark but it worked for me

Thanks Phil -- I checked that out and it doesn't appear that I am blocking any files. It is good to know that that section exists, though. Every little bit helps when you are up against a deadline and don't know what the issue is.

Wendy, Phil - Thanks a lot for your hints. They helped a lot. I'm now pretty sure that the issue is related to company specific templates. When I deactivate the templates I'm able to publish. I'm still experimenting with the de-activation of the templates. Each publication, restart of Word activates the templates again. But that's no longer an Articulate issue.

I could finally solve my problem:

In Word 2010 Trust Center > Trusted Documents

I activated the checkbox "Disable Trusted Documents"