Errors with latest update tp Articulate Studio 13
Mar 10, 2014
We have one workstation that crashes when we apply the latest update to Articulate Studio 13. The following errors were found in the event log:
Faulting application name: Quizmaker.exe, version: 4.1.1311.520, time stamp: 0x52795b5c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xe0434f4d
Faulting application name: InstallLicense.exe, version: 4.1.1311.520, time stamp: 0x52795612
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xe0434f4d
5 Replies
Hi William and welcome to E-Learning Heroes!
Sorry to hear that you are having difficulty.
Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.
Please be sure that you have Microsoft .NET Framework 3.5 is enabled as well.
Hi,
Experiencing problems with Studio 13 Quiz maker. When saving the quiz it doesn't save in the powerpoint deck.
Please advice.
Thanks
Peter
Hi Peter!
When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information:
When you insert an Articulate Quizmaker quiz or Articulate Engage interaction into your Articulate Presenter course, a copy of the original *.quiz or *.intr file is stored within the course's *.ppta file. This means that if you ever lose the original quiz or interaction file, you'll still be able to edit and publish it in Presenter. Please review the following article for more information.
We found the issue and it was unrelated to Articulate. Thank you for the help.
Thanks for the update William, much appreciated
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