Errors with latest update tp Articulate Studio 13

Mar 10, 2014

We have one workstation that crashes when we apply the latest update to Articulate Studio 13.  The following errors were found in the event log:

Faulting application name: Quizmaker.exe, version: 4.1.1311.520, time stamp: 0x52795b5c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xe0434f4d

Faulting application name: InstallLicense.exe, version: 4.1.1311.520, time stamp: 0x52795612
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xe0434f4d

5 Replies
Leslie McKerchie

Hi Peter!

When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information:

When you insert an Articulate Quizmaker quiz or Articulate Engage interaction into your Articulate Presenter course, a copy of the original *.quiz or *.intr file is stored within the course's *.ppta file. This means that if you ever lose the original quiz or interaction file, you'll still be able to edit and publish it in Presenter. Please review the following article for more information.

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