Flash Error - Gray Circle with Exclamation Mark during quiz
Jan 30, 2012
Many of our learners are experiencing an error while taking a Quizmaker Quiz within a course. The error presents as a gray circle with a white exclamation mark (bang) and the quiz will not continue loading. Adobe Support is woefully scant on this subject, but acknowledges the following:
"The generic memory error icon was added for version 10.1 and will appear within a browser when the Flash Player has been particularly abused or is running in a very low memory environment. It is not just an icon, however. The browser will crash if it runs out of memory and Flash now has the feature in which it shuts down a SWF when a low memory situation is encountered. This keeps the browser from crashing when there is not enough memory to run the SWF. The icon is a gray circle with a white exclamation mark within it. To appear, either the browser does not get memory sufficient for its needs from the system and/or objects are being created and not released for garbage collection within Flash."
There is no apparent rhyme or reason as to who within our organization is experiencing the issue. The computers are all fairly new, a variety of chipsets and maximized RAM. Adjusting the Adobe Flash Settings to allow for unlimited Flash use of memory helps temporarily, and then the problem returns. The latest on the Adobe forum for this issue (http://forums.adobe.com/thread/693187) points to bad flash development which does not handle release of memory, but others argue this assertion. Adobe also states that Flash Release 11 solves the issue, but this is also not true from our experience. (This is also supported by others on the Adobe Forum.)
Bottom line: Is there anything we can do within the Quizmaker Development Tool that could help? Are there others experiencing this issue? Any help or insight on this issue would be greatly appreciated!!