One of my course is supposed to be completed only when the learner gets >80% of good answers to the quiz . The issue is even when the learner failed to the quiz, the course is marked as completed in the LMS.
I have checked the "report status to LMS" that is set to"Passed/Incomplete", I have also checked that the tracking is done using the quiz result. And I have also checked the quiz properties where the passing score is 80%.
I have compared the setting with another course and did not find something either.
It sounds like your LMS is registering the Completion status and not the Success status.
The completion status monitors when learners finish a course. The completion status is either Complete or Incomplete.
The success status monitors how learners perform. Did they master or satisfy the course requirement? That is, did they view a certain number of slides, finish a quiz, or trigger completion? The success status is usually Passed or Failed, though it can also be Unknown.
Storyline and Studio courses automatically send status updates to your LMS. The status values you see in your LMS depend on the reporting option and LMS standard you choose and how your LMS interprets statuses.
There are some additional details in this article that may help - but ultimately I'd suggest reaching out to your LMS team to determine what status and settings you should use.
Unfortunately it does not work. The course is still marked as completed even when I failed to the quiz. What make me crazy is that I have this problem on few courses but others that I have set exactly the same work well. If anybody has an idea, it will help.
With your permission, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test on SCORM Cloud and let you know what we find!
6 Replies
Hi Peggy,
It sounds like your LMS is registering the Completion status and not the Success status.
The completion status monitors when learners finish a course. The completion status is either Complete or Incomplete.
The success status monitors how learners perform. Did they master or satisfy the course requirement? That is, did they view a certain number of slides, finish a quiz, or trigger completion? The success status is usually Passed or Failed, though it can also be Unknown.
Storyline and Studio courses automatically send status updates to your LMS. The status values you see in your LMS depend on the reporting option and LMS standard you choose and how your LMS interprets statuses.
There are some additional details in this article that may help - but ultimately I'd suggest reaching out to your LMS team to determine what status and settings you should use.
Thanks Ashley. I will try to publish the course using SCORM 2004.
Unfortunately it does not work. The course is still marked as completed even when I failed to the quiz. What make me crazy is that I have this problem on few courses but others that I have set exactly the same work well. If anybody has an idea, it will help.
Hi Peggy, sorry that setting didn't work!
With your permission, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test on SCORM Cloud and let you know what we find!
Thank you Alyssa. I submitted a case. Its number is 01680116.
Thanks, Peggy.
I can see that Richard is taking a look and you should be hearing from him soon.
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