I have a few Hotspot questions using Quizmaker. When I test in Quizmaker, they work correctly. When I publish the training and perform the quiz, it doesn't matter where I click in the image, even if on the correct hotspot, the answer returned upon clicking submit is "incorrect". I am using IE 11 browser. How can I get the quiz to perform as designed in the published environment?
Hi, Scott -- Thanks for reaching out and sorry for your troubles! Just to confirm, everything is functioning properly when Previewing within Quizmaker, but then does NOT work as desired when testing the course in the intended environment where it will ultimately be accessed by your learners? I thought I might also pass along this System Requirements sheet to ensure that content is being viewed in a supported way.
Thanks for your reply, Scott, and it appears that you are publishing for Web, so may I ask if you are also experiencing difficulties when you upload your course to tempshare.articulate.com via IE11?
Correct, I am using the publish to web option. I'm not uploading to tempshare.articulate,com but rather I am uploading all published files to a document library on one of our sharepoint sites and launching the training from there.
Hi, Scott -- Unfortunately, I appear to be experiencing some difficulties on my end as well with your .pptx file, so in order to get you the assistance you need as quickly as possible, could you please use the following steps to create an Articulate package and submit a case with our Support Engineers for further exploration?
I was able to take a look at the case Scott worked on with our team, but it looks like he was unable to recreate the issue he was having. As a result, I do not have any additional information to share with you on that.
I did just respond to a similar question here for you if you'd like to keep the conversation going in one location.
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Hi, Scott -- Thanks for reaching out and sorry for your troubles! Just to confirm, everything is functioning properly when Previewing within Quizmaker, but then does NOT work as desired when testing the course in the intended environment where it will ultimately be accessed by your learners? I thought I might also pass along this System Requirements sheet to ensure that content is being viewed in a supported way.
Yes, only in my intended environment (IE 11) does this issue seem to occur. As far as I can tell, I meet all the system requirements.
Thanks for your reply, Scott, and it appears that you are publishing for Web, so may I ask if you are also experiencing difficulties when you upload your course to tempshare.articulate.com via IE11?
Correct, I am using the publish to web option. I'm not uploading to tempshare.articulate,com but rather I am uploading all published files to a document library on one of our sharepoint sites and launching the training from there.
Many thanks for the confirmation, Scott, and I will be in touch with my findings as soon as possible! Your patience is appreciated!
Hi, Scott -- Unfortunately, I appear to be experiencing some difficulties on my end as well with your .pptx file, so in order to get you the assistance you need as quickly as possible, could you please use the following steps to create an Articulate package and submit a case with our Support Engineers for further exploration?
Done. Thanks Christie.
Did a solution present itself as I am experiencing the same problems as Scott.
Hi Jared,
I was able to take a look at the case Scott worked on with our team, but it looks like he was unable to recreate the issue he was having. As a result, I do not have any additional information to share with you on that.
I did just respond to a similar question here for you if you'd like to keep the conversation going in one location.
This discussion is closed. You can start a new discussion or contact Articulate Support.