You mentioned that this was working for most users in the past. Is the content not populating for all of them now, or just a specific user(s)? Also, do you know if they tried to attempt the quiz more than once?
The quiz in Articulate seems to work fine (from what I can establish from the user) but the output in the email doesn't appear correct.
I have the quiz set for 1 attempt only - it is because it is a health & safety questionnaire so we are not testing their knowledge as such but asking them to provide us with information
That is strange and it sounds like it may be system-specific. If you'd like, we can take a closer look at what's going on. If the quiz is standalone, please include your .quiz file. If you're inserting the quiz into Presenter, please include a Presenter Package.
Also, if you do submit the files, please share the case details with me, so I can follow the progress and update this thread.
5 Replies
File with screenshots for my question
Hi Sarah,
You mentioned that this was working for most users in the past. Is the content not populating for all of them now, or just a specific user(s)? Also, do you know if they tried to attempt the quiz more than once?
Thanks!
Christine
Hi Christine
thanks for the response.
The quiz in Articulate seems to work fine (from what I can establish from the user) but the output in the email doesn't appear correct.
I have the quiz set for 1 attempt only - it is because it is a health & safety questionnaire so we are not testing their knowledge as such but asking them to provide us with information
hope that makes sense!
thanks
Sarah
Hi Sarah,
That is strange and it sounds like it may be system-specific. If you'd like, we can take a closer look at what's going on. If the quiz is standalone, please include your .quiz file. If you're inserting the quiz into Presenter, please include a Presenter Package.
Also, if you do submit the files, please share the case details with me, so I can follow the progress and update this thread.
Thanks again Sarah!
Christine
Hi I’ve submitted a support case and added the name of the thread – it is case 00310418
Thanks for your help Christine
Sarah
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