Initialization issues in articulate tools

Mar 20, 2013

sir,

i have installed the articulate studio'09, .net framework 2.0, flash player 10 plug in. but when i double click to articulate icon, it is not opening just it is showing initialization and same  page is disappeared just within 5-10 seconds.

please helps me to sort out the issues.

regards

santosh kumar

3 Replies
Peter Anderson

Welcome, Santosh, and sorry for the trouble. 

Can you tell us if you're working from a network drive, or maybe behind some kind of firewall or other security measure?

You'll want to install and work with Articulate software on your local drive only. 

You may also want to try a quick repair of the software

If you continue experiencing the same issue, please don't hesitate to contact our support team for more help. 

Thanks!

Santosh Kumar

 I am  working from a network drive, and behind some kind of firewall and kaspersky antivirus.

Peter Anderson said:

Welcome, Santosh, and sorry for the trouble. 

Can you tell us if you're working from a network drive, or maybe behind some kind of firewall or other security measure?

You'll want to install and work with Articulate software on your local drive only. 

You may also want to try a quick repair of the software

If you continue experiencing the same issue, please don't hesitate to contact our support team for more help. 

Thanks!

 

Peter Anderson

Thanks for the info, Santosh. 

Sounds like there are multiple factors working against you in your environment. When creating, editing, or publishing a Studio '09 project, be sure you're working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources.

If you need to use a network drive to collaborate with others, I'd recommend you use this workflow to avoid loss of resources, file corruption, and other erratic behavior.

And specific to Kapersky, we've isolated an issue with Engage

I hope that information helps, Santosh

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