Linking to word document on the internet

Hi Suzan, welcome to Heroes!

After hyperlinking to the webpage with the document, did you test it in preview or after publishing? Can you try publishing the quiz and let us know if it's still not working? Thanks!

I have tried publishing the quiz and it still does not work.

Good morning Suzan,

What browser are you using to view the content? I noticed you mentioned that it "flickers" have you checked the the pop-up blocker settings for the browser you're using? 

I have tried turning off the Pop up blocker on IE 9 and it does not help.

Hi Suzan,

Thanks for getting back to me. Are you able to share your .quiz file here, so I can take a quick look? You can attach it to your response by using the paperclip icon.

Thanks!

My quiz file is attached

Thanks for the file, Suzan! I published the file and it didn't work for me, either. However, after taking a closer look, I noticed the hyperlink is currently "handouts/EssayQuestionsCommandWords.htm". This isn't a valid URL for a document, it looks like it's linking to an internal or local document. Is the file you're linking to hosted on a web server, or is it a local document? 

Thanks!

I have altered it to use the full URL of the web page but it still does not work.

File is attached

Good morning Suzan,

I have published the course to Articulate Online and it's working perfectly for me. Have a look. 

Keep in mind that it won't function properly while previewing, and possibly while viewing the published version, locally. Make sure you're uploading the course to the environment for which it's intended. If you view published Storyline content on your local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail. To properly test your published content and share it with others, upload it to the environment for which it was published. Please review this article for details.

I published it for web because it is going to appear on an aspx page. It still does not work. The hand icon appears when I hover over the link but no page appears on click.

Any ideas?

Suzan,

If you're publishing to web, it must be uploaded to the web server you plan on using, in order for the link to function. The link will not work if you publish to the web and then view it locally.

For example, if you publish for the web and then just use the prompt "View Quiz" it will not function. 

The same goes with viewing the content from the folder. This will result in exactly what you're experiencing. You'll be able to see the page, but clicking on the link will result in no action.

Have you taken a look at the article I mentioned, earlier?

Here it is: http://www.articulate.com/support/kb_article.php?product=st1&id=d3k1rz8nu2xu

If you have uploaded the content to the server, can you share the URL for the published quiz?

The quiz is here

http://intranet.xaverian.ac.uk/private/quizzes/Essay-Questions-Quiz1/Quiz.aspx

Hope it works and does not require a log in

Hi Suzan and Christine,

I was able to open the link without any problems, using Suzan's file "Essay-Questions.quiz" file that she provided with the full URL. So, perhaps, Suzan, there's some sort of firewall setting on your computer?

When in Preview mode, I did--as expected--get the "Link is not active while previewing." But when I opted to Publish to Web, I was able to open the attachment in another window. Was also able to open attachment from the xaverian link provided above.

Hi Suzan,

Thanks for the link. I tried it out and had no problems in Google Chrome and Mozilla Firefox. The quiz loads and when I click on the link, it opens the document that's linked. Can you try viewing that link (http://intranet.xaverian.ac.uk/private/quizzes/Essay-Questions-Quiz1/Quiz.aspx) in a different browser and see if it makes a difference? 

Hi Diane, 

Thanks for taking a look for us

Yes you are right .It works in Chrome. Sadly our default Browser is IE and it does not work in that. Any ideas?

Good morning Suzan,

Thanks for the update. It may have something to do with security restrictions in Internet Explorer, if it's functioning properly in other browsers. Would you mind submitting a support case with our tech team? You'll be able to include your .quiz file on the second page of the case report. They'll be able to take a closer look at what's happening. You might want to mention this thread, so they can see what steps you've already taken to troubleshoot the issue. Also, if you do open the case, please share the case number with me, so I can follow the progress. 

Thanks again, Suzan!