The next button doesn't work on certain slides within quizzes. I need to use the menu to go to the next question instead of just pushing next. Any idea what settings might change this?
Attached is an example of this. Q1.4 and 1.6 do not advance when I click next.
Thanks so much for your reply, Melanie and for the additional link for testing! I will check out your file and the link in just a few moments, and will reply here as soon as I can with my findings. Your patience is appreciated!
Hi, Melanie -- Many thanks for your patience, and upon review and testing of your file, I shared the same experience you described where the Next button on certain slides would not work to progress. Everything appears to be in order, so I would like our Support Engineers to take a closer look at your file to determine the root of the issue. I will set you up in a case momentarily, and you will be contacted by a member of that team via the email address we have on file for you shortly thereafter.
UPDATE here for anyone who may be interested in how Melanie's case was resolved. Our support Engineer, Karla, responded as follows, and I will include her sample files below, as Melanie had originally shared her file publicly here in her post:
"Thanks again for sending your file and allowing us to review it.
I was able to replicate the issue from my end and the step I did to fix it was delete/recreate slides 1.4 and 1.6.
Please also note that when creating, editing, and publishing Articulate Quizmaker '13 quizzes, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
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Hi, Melanie -- So sorry for your troubles! May I ask if you are seeing the same behavior when you test your published output in the intended environment, as well?
Yes, here is the link of the course once published. The quiz is in section 2 (slides 2.4 and 2.6 do not advance when I click next).
http://sefad.ca/dfqc/n2c1m3/presentation.html
Thanks so much for your reply, Melanie and for the additional link for testing! I will check out your file and the link in just a few moments, and will reply here as soon as I can with my findings. Your patience is appreciated!
Thank you so much Christie! :)
Hi, Melanie -- Many thanks for your patience, and upon review and testing of your file, I shared the same experience you described where the Next button on certain slides would not work to progress. Everything appears to be in order, so I would like our Support Engineers to take a closer look at your file to determine the root of the issue. I will set you up in a case momentarily, and you will be contacted by a member of that team via the email address we have on file for you shortly thereafter.
UPDATE here for anyone who may be interested in how Melanie's case was resolved. Our support Engineer, Karla, responded as follows, and I will include her sample files below, as Melanie had originally shared her file publicly here in her post:
"Thanks again for sending your file and allowing us to review it.
I was able to replicate the issue from my end and the step I did to fix it was delete/recreate slides 1.4 and 1.6.
Here's my published output for your reference: http://articulate.fyi/20TjuTq
You may download the updated quiz file here: http://articulate.fyi/21dbbrg
Please also note that when creating, editing, and publishing Articulate Quizmaker '13 quizzes, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
Let me know if you need anything else!"
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