Replay Error (Invalid/Corrupt File)

Greetings, Klaire! 

Great move to open a support case as well, where Matthew helped recover a screen recording from the corrupted .replay file with these steps:

1. Download and install 7-Zip, a free extraction tool.
2. Right-click the Replay project file, scroll to 7-Zip and choose Extract to <name of your project>. 
3. A folder with the same name will be created in the same location as your project file. Simply open it to see the extracted contents. (You won't be able to decipher or use some items.) 
4. Open the Replay folder and then the Media folder to find your videos. (You might need to change the file format for each video from *.bin to *.mpeg.)

Tip: Visit this guide for detailed best practices regarding managing Replay files.

I hope those steps helped you out, and we're here if you have any more questions!

I just lost over an hour of video and two more hours trying to rescue my Replay video files via the directions above with no success.

I appreciate you chiming in to share what you experienced with the instructions above, Joshua.

I've opened a support case on your behalf so that you can work 1:1 with one of our support engineers.

My thanks to Matthew! The steps were clear and they helped me to recover the videos from four Replay screen recordings I had made one after the other.  I had such a sinking feeling when each gave me that invalid/corrupt project error! 

Hello, I have never used Replay before and am wondering if I want to again. I spent the entire day on a video and tried to open it today with the same issue as described above. I had two files and both give me the same error. I have them on my C: drive and there is no reason why these files should be corrupt. I have looked in the Windows folder for back up copies and there aren't any. Now I have to recreate this video again. Why is this an issue that people seem to have???

Hi Lisa, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are experiencing accessing your files in Replay.

Did you try the steps to recover your files that Katie outlined in the thread above?

If that doesn't help resolve your issue, please feel free to open a support case with us to troubleshoot further. We will delete your files from our systems when troubleshooting is complete. 

Quick note: When we attempt to use the link above, a message is received stating the link contains a virus. Does anyone have any other steps to assist with this error message?