508, WCAG 2.0 and 2.1 Conformance - SL 360 not meeting standards.
We have read everything provided re: SL 360's conformance with WCAG 2.0, 2.1, and 508. However, after our product was review by a federal agency they said features like the player tab order did not meet the standards for conformance.
How was conformance determined and vetted and what standard is it set to ISO, HHS, DOJ, etc.? Did Articulate get approval from any of the previously named organizations for their standards for certification of conformance as they all vary? And does Articulate have a point of contact re: 508 and WCAG conformance that can provide assistance when issues like this arise?
Has anyone else had this issue? And, if so, how did it get resolved?