As I make modules, I am forever finding that for strange unknown reasons, my slide timelines' overall lengths get lengthened way out like 60 seconds long or so, and I am constantly having to scroll to the right, drag it back, scroll a little more in, drag it left again, over and over again just to get it to come back to the end point of my audio track.
Anyone know what causes it to get pushed so far to the right somehow?
Anyone have a fast trick for automatically snapping it back as far left as the last chronological item in the timeline?
Yes The update has been installed. You asked if I can attach the file for you to research, however I've already gone through and adjusted everything. I do you still think it will be helpful to reveiw?
Hi Karel, I assume this means you are unable to replicate the issue as well? It would be hard to review and possibly diagnose if the issue is no longer present and unable to replicate.
I've been an active user for a couple of years now, but started having this issue for the first time after updating to 7: 1509.1408. What's going on? It's very frustrating. Even when I fix the timeline, it changes back to 1,010s after I preview!
Hi, has anybody managed to progress the possible cause of this issue further? I have been working on a large project recently that suffered from a sudden timeline issue where every video sequence had the timelines lengthened to 85 seconds. I then spent hours amending these back. My suspicion at present is that it might be a bug, and particularly linked to .png files. I inserted a .png file into my project at some point, and the issue possibly stemmed from that moment onwards. Any clarification would be much appreciated. For info, I am using Storyline 2, Update 7, 1508:1408.
Hi Paul! Would you be able to share your .story file for our team to take a look at here? I do not have any update to provide nor has documentation been updated after we shared that this issue was corrected in Update 5, so it seems like something the team needs to take a look at.
Paul - a couple of things come to mind, though I'm not sure if they apply to you. For example, if you have an object on one slide that has a fixed time length of 85 seconds and you copy that item to other slides, it will (potentially) stretch those timelines to 85 seconds. Not sure if you did this, but it can happen if you have a standard part of the page you choose to put ON the page instead of in the master.
There is also a bug in Version 7. If you have an object aligned to a cue point, and you use the "align to cue point" capability to realign the object to an EARLIER cue point, Storyline ADDs the time difference to the end of the timeline. So if you have a 20 second timeline, and you realign an object that currently begins the 10-second mark to a cue point at the 6-second mark, you are moving it BACK in time 4 seconds, so Storyline arbitrarily adds 4 seconds to the timeline (your new timeline will be 24 seconds with 4 seconds of "dead-air" at the end). This bug gets ugly if you realign multiple items. I once realigned 42 items to a point 18 seconds earlier in the timeline and Storyline added 42 x 18 = 756 seconds to the timeline. Pain in the backside! They know about it and, hopefully, it will be fixed in the next release.
Intermittent bugs are hard to find sometimes. A good feature they could add is the ability to type in how long the timeline should be and have everything shortened to that time and the end of the timeline set at that point.
I am confident that if the development team start to write a test piece in Storyline 2 and then periodically save the project, sooner or later the timelines will expand inexplicably. From that point onwards you may well have the basis upon to retrace steps back to find the potential cause...
I have seen a bug on layers reverting to 5 seconds if you shrink the timeline and then group some objects.
I have not seen the timeline in the base layer change on its own. It only ever happens if I paste in an object that is longer than that timeline or snap to cue points or insert a video or audio file. To help the developers it often helps to be able to show repeatable steps. Perhaps next time it happens you could retread your steps and see if you can find the cause.
i am using storyline 360, and in adding to a slide, the timeline went out to 97,000 seconds. No way am I dragging the timeline all the way back to 3 seconds, and I am not deleting the slide and recreating. How to shorten the timeline automatically.
Old bug.
Grab the time line marker out at the right, start dragging, then hit
the"left arrow" on keyboard.
Thought this was sorted ages ago.
Hope it works.
Bruce
This might be useful to you. Let's say you are in a 1000 secs of the timeline, click and hold that end area of your timeline and drag it to the left and HIT LEFT ARROW on your keyboard many times. See screenshot attached for reference.
58 Replies
Yes I have the latest updates.
Hi Karel! Thanks for the update.
FYI - Replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
Would you be able to share your .story file here for us to take a look.
Hi Leslie,
Yes The update has been installed. You asked if I can attach the file for you to research, however I've already gone through and adjusted everything. I do you still think it will be helpful to reveiw?
Hi Karel, I assume this means you are unable to replicate the issue as well? It would be hard to review and possibly diagnose if the issue is no longer present and unable to replicate.
Yes, correct. However I'll be happy to upload a file should I experience it again. Thanks for attempting to solve my problem.
Thanks Karel!
This post was removed by the author
This post was removed by the author
I am on Storyline 2, update 6, and I am still having the padding issue. I just wanted to inform you that the issue persists.
I've been an active user for a couple of years now, but started having this issue for the first time after updating to 7: 1509.1408. What's going on? It's very frustrating. Even when I fix the timeline, it changes back to 1,010s after I preview!
Hi Chadi! Would you be able to share your .story file with our support team here so that we can understand and attempt to reproduce for our QA Team?
Hi, has anybody managed to progress the possible cause of this issue further? I have been working on a large project recently that suffered from a sudden timeline issue where every video sequence had the timelines lengthened to 85 seconds. I then spent hours amending these back. My suspicion at present is that it might be a bug, and particularly linked to .png files. I inserted a .png file into my project at some point, and the issue possibly stemmed from that moment onwards. Any clarification would be much appreciated. For info, I am using Storyline 2, Update 7, 1508:1408.
Hi Paul! Would you be able to share your .story file for our team to take a look at here? I do not have any update to provide nor has documentation been updated after we shared that this issue was corrected in Update 5, so it seems like something the team needs to take a look at.
Leslie, the issue is that I have manually resolved the issue so not sure how you are going to replicate.
Karel, I find that that happens to me occasionally. It's one of the things that I check before publishing a course.
Thanks for the update Paul. If you run into it again, please allow our team to take a look.
Paul - a couple of things come to mind, though I'm not sure if they apply to you. For example, if you have an object on one slide that has a fixed time length of 85 seconds and you copy that item to other slides, it will (potentially) stretch those timelines to 85 seconds. Not sure if you did this, but it can happen if you have a standard part of the page you choose to put ON the page instead of in the master.
There is also a bug in Version 7. If you have an object aligned to a cue point, and you use the "align to cue point" capability to realign the object to an EARLIER cue point, Storyline ADDs the time difference to the end of the timeline. So if you have a 20 second timeline, and you realign an object that currently begins the 10-second mark to a cue point at the 6-second mark, you are moving it BACK in time 4 seconds, so Storyline arbitrarily adds 4 seconds to the timeline (your new timeline will be 24 seconds with 4 seconds of "dead-air" at the end). This bug gets ugly if you realign multiple items. I once realigned 42 items to a point 18 seconds earlier in the timeline and Storyline added 42 x 18 = 756 seconds to the timeline. Pain in the backside! They know about it and, hopefully, it will be fixed in the next release.
Intermittent bugs are hard to find sometimes. A good feature they could add is the ability to type in how long the timeline should be and have everything shortened to that time and the end of the timeline set at that point.
Hi Mark!
Setting a timeline would be a great feature
I am confident that if the development team start to write a test piece in Storyline 2 and then periodically save the project, sooner or later the timelines will expand inexplicably. From that point onwards you may well have the basis upon to retrace steps back to find the potential cause...
I have seen a bug on layers reverting to 5 seconds if you shrink the timeline and then group some objects.
I have not seen the timeline in the base layer change on its own. It only ever happens if I paste in an object that is longer than that timeline or snap to cue points or insert a video or audio file. To help the developers it often helps to be able to show repeatable steps. Perhaps next time it happens you could retread your steps and see if you can find the cause.
Sent from my iPhone
i am using storyline 360, and in adding to a slide, the timeline went out to 97,000 seconds. No way am I dragging the timeline all the way back to 3 seconds, and I am not deleting the slide and recreating. How to shorten the timeline automatically.
Old bug.
Grab the time line marker out at the right, start dragging, then hit
the"left arrow" on keyboard.
Thought this was sorted ages ago.
Hope it works.
Bruce
Hi,
This might be useful to you.
Let's say you are in a 1000 secs of the timeline, click and hold that end area of your timeline and drag it to the left and HIT LEFT ARROW on your keyboard many times. See screenshot attached for reference.