Apostrophes in Closed Captions.
Jan 12, 2018
Hi,
I'm having some issues with closed captions and symbols, in particular, apostrophes which are showing as a question mark in a white diamond for some reason.
My process is to upload the mp4 to YouTube, get the captions created. Download the SBV version of the file, and edit it in Word. (Add capital letters, commas, full stops etc). Word saves the file as a SBV file, and I change the file extension to SBV afterwards.
It imports into Storyline 360 no worries, but apostrophes don't show, and the last two files I have tried this with show two lines of closed captions, not one, and I can't find out why it's doing that to stop it. It's driving me potty!
Am i doing it badly? is there a simpler process others use? Should I use a different download file, (VTT or SRT)? How do I stop the two line display?
Any help appreciated :-)
Thanks,
Paul
9 Replies
Hi Paul, thanks for reaching out!
In Storyline 360, you can import closed captions from SRT, VTT, SBV, or SUB files. If some characters in your captions are unexpectedly replaced by symbols in Storyline 360, make sure your caption files are encoded for UTF-8.
You can read more about importing closed captions in this handy guide. If you're still getting stuck, reach out to our team here!
Hi
I am having the same problem in storyline 3, commas are replaced by symbols/numbers.
I have exported vtt or srt files from youtube. What do you mean by 'ensure your caption files are encoded to UTF-8'? How do you do this?
Thanks
Amanda
See if it's the same if you convert the text to articulate font?
Thanks, I changed the font in the player but it was the same. I also installed the latest update of Storyline 3 and that hasn't worked either.
Hey Amanda,
It sounds like you've already tried quite a bit of troubleshooting on your own. Let's get your file over to our Support Engineers to put some more eyes on this issue.
Click here to send the file to our team, and be sure to let me know your case number so I can follow along!
Thank you but I have found the solution now which is to publish it with a different setting which was HTML to Flash.
Many thanks
Amanda
That's great to hear, Amanda!
By the way, you can edit out your contact information from your post if you'd like! Replying via email will include your signature.
Hello Alyssa
Thanks for adding my response to the forum. Could you remove my contact details though please?
Many thanks
Amanda
Hi Amanda! You can remove the contact details from your post by opening the discussion here and clicking the Edit button. This video shows you how!
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