What is up with the Articulate App not allowing me to insert into my story because it's telling me I'm offline. I'm not offline. I am connected to internet, and this happens all the time. All updates have been done. I'm restarted. It's frustrating, and nothing seems to work. Why doesn't it recognize my connected status, and is there anything I can do to resolve this issue? I'm ready to just stop using it. I have ensured to login on the web, open the app, and then it's still a problem. What gives?
I'm sorry to hear you're running into this error so often! Looking at past discussions, it seems one of the main culprits is not having all network endpoints allowed.
I'd start there, and if you have questions or continue to run into issues, our Support Team is on standby, ready to help!
Why would the endpoints be different for me as part of the larger corporate group? I don't understand that. It works for others in my direct work group. I can initially load it up and login each day, but once I publish or otherwise get out of the story I'm working on, I get the connection error. So, unless I restart my computer, I can't use it. It's very odd. I'm going to uninstall and reinstall hoping this might solve the issue. I'm just frustrated that I'm the only one in my work group having this problem. lol
Great question! These endpoints often have to be enabled on each workstation, so that could be one reason you're experiencing this snag and others in your large corporate group aren't. Either way, we are here to help fix this issue!
Please let us know if you still see the connection error when publishing after you've uninstalled and reinstalled!
3 Replies
Hi Dusti,
I'm sorry to hear you're running into this error so often! Looking at past discussions, it seems one of the main culprits is not having all network endpoints allowed.
I'd start there, and if you have questions or continue to run into issues, our Support Team is on standby, ready to help!
Submit a case.
Thank you for replying , Ren.
Why would the endpoints be different for me as part of the larger corporate group? I don't understand that. It works for others in my direct work group. I can initially load it up and login each day, but once I publish or otherwise get out of the story I'm working on, I get the connection error. So, unless I restart my computer, I can't use it. It's very odd. I'm going to uninstall and reinstall hoping this might solve the issue. I'm just frustrated that I'm the only one in my work group having this problem. lol
Hi Dusti!
Great question! These endpoints often have to be enabled on each workstation, so that could be one reason you're experiencing this snag and others in your large corporate group aren't. Either way, we are here to help fix this issue!
Please let us know if you still see the connection error when publishing after you've uninstalled and reinstalled!