ARE THE MARKERS CRAZY OR AM I?

Hi Robin,

When Storyline 360 starts misbehaving and causing you to question your sanity, I like to start with any environmental factors that could be causing it first:

• Are you on the latest update of Storyline 360? You can check by going to the "Help" Tab -> "About Articulate Storyline" and you'll want to look for Storyline 360, build 3.25.18088.0
• Can you check that you're working on and saving files locally? Working from a network or shared drive is known to cause odd behavior, ultimately leading to corruption. 
• If it's only one slide, is there anything else unique on that slide (i.e. media, web objects, etc.) that could be interfering? Try removing those items and see how it behaves.
• Lastly, look at importing that slide into a new project file to see if that resolves the odd behavior.

Keep me posted on your results! 

Hey, Ashley!  It's me again.  Prior to emailing you last time, I had tried the first three suggestions.   Today I tried #4 with same results.  Slide works correctly in separate file.  Apparently it's the main file???!!!  

Attached is the imported slide while still in the 'create/edit' mode.  Looks great, right?

When I preview it within the original file, we're back to the black background.  

Hi Robin, 

Sorry this one continues to be difficult to nail down! If you're able to share a copy of your .story file here, I'm also happy to take a look. That way we can investigate any other culprits or issues that could be in this file.

You can share it publicly here, or send it to me privately by uploading it here. 

I’ll delete it when I’m done troubleshooting. 

uploaded it privately, Ashley

Hi Robin,

I don't see it uploaded yet under your email used here in E-Learning Heroes, did you see the confirmation screen or receive the automated email with your case number? 

Let me know and I can use that case number to track it down! 

THERE WE GO!

01741222

Thank you, Robin! I've got your file open now, and I had a question about it. We can keep the conversation going in your case, if you'd like!

Sure! Do you have other questions for me? Do you have the backstory?

-robin

Hi Robin,

I saw Alyssa reached out on Friday (the file came in as I was ending my day) and asked which slide to look at, as the one mentioned didn't seem to include any markers. Did you see her email from Friday? 

here's the file.  as of two seconds ago, still same issue

Thanks for sending your file over, Robin! I just replied to you in your case with an updated file.

We can keep the conversation going there, if you like!