Articulate Player Issue

A client currently has issues when opening the link to view in their Galaxy 4 10.1 tablet. Essentially they are trying to create a new user experience so they are starting with the Articulate Player app not installed. Instead of being brought to the Google Play store to download the app they are receiving the following message: "When I tried to access the URL on my Android tablet, I saw a “Couldn’t find an app to open this link” message with a “Search” option. “Search” opened the Google Play Store and searched for “Intent.” It wasn’t clear how to get to the Articulate app.Once I found and installed the app, I tried opening the link again and received the same error message. The link didn’t open the Storyline file in the Articulate Player app."

I un-installed the player on both of my tablet devices and re-tested the link on my iPad and the Galaxy 4 10.1. The pop-ups to download the required app come up with no issues.

Can anyone offer a solution or set of recommendations I can offer the client to address these issues?

7 Replies
Ashley Terwilliger-Pollard

Hi Magen,

Are the users accessing the link through the Chrome browser on Android - or just through the Android browser? Since you're client is only seeing this issue on the Galaxy tablet, I'd like to see if you can share a link to the course here (or even a sample course) so that we could test it on an Android device that had never installed the Mobile player. Please let us know if you're able to share that here. 

E D

Hi Ashley,

I am attaching the screenshots he has sent me along with the link below to the course tool I developed. I'm currently sending the link to the user through email and he is trying to launch it from there. These links will eventually be launched from Moodle. I am waiting to hear back re: default browser. Thank you for looking at this for me!

http://www.eillcmedia.com/ASA/Sample_1/story.html

 

Ashley Terwilliger-Pollard

Hi Magen,

Based on the images, it doesn't look like he's opening it in the Chrome browser? I opened it on my Galaxy Tab with Android 4.2 and it opened in the Chrome browser first, and then launched in the mobile player. I can also now see the course within my mobile player library (it'll only appear there after you open it for the first time).  I had a colleague test it on an Android device that didn't have the player installed and they were brought right to the store to download as expected.

Have you run into any difficulty opening this on your Android tablet? 

E D

No Ashley, I have not run into the issues he is describing on my Galaxy tablet. I've always found the player to be a simple and straightforward process which is why I talked them into using the player for these tools :-) Unfortunately now he is not able to view on these tools on his tablet. Do you have any additional troubleshooting solutions I could recommend for him to try? I'm kind of at a loss.

Ashley Terwilliger-Pollard

Hi Magen,

Without knowing more about his set up it's hard to say. The image you shared was not a browser I'd seen before, so I'd recommend trying to test within the Chrome browser (it is not the default browser on an Android tablet, which honestly shocked me a bit, but hey...that's their choice). When they download the player, and then try to access the link it's still prompting them they need to download the player? Have you had them check what OS they're using? We offer support for Android 4.1 and up as detailed here.