Articulate Player Issue
Nov 19, 2014
A client currently has issues when opening the link to view in their Galaxy 4 10.1 tablet. Essentially they are trying to create a new user experience so they are starting with the Articulate Player app not installed. Instead of being brought to the Google Play store to download the app they are receiving the following message: "When I tried to access the URL on my Android tablet, I saw a “Couldn’t find an app to open this link” message with a “Search” option. “Search” opened the Google Play Store and searched for “Intent.” It wasn’t clear how to get to the Articulate app.Once I found and installed the app, I tried opening the link again and received the same error message. The link didn’t open the Storyline file in the Articulate Player app."
I un-installed the player on both of my tablet devices and re-tested the link on my iPad and the Galaxy 4 10.1. The pop-ups to download the required app come up with no issues.
Can anyone offer a solution or set of recommendations I can offer the client to address these issues?