Articulate Storyline Quiz on iPad

HI, Pam, and thanks for participating in the community!

If you would like to share your file privately so we can take a closer look for you, please use this form to submit it, and your files will be reviewed confidentially. 

Christie, thanks so much.  I actually got a resolution last night from a trainer at Yukon Learning.  She identified that somehow some of my slides were corrupt and assisted with recreating.  I appreaciate the response, though.  And, glad the solution has been identified.  

Thank you again

Absolutely, Pam, and thanks for the update! I'm delighted to hear you are all set, and please let us know if you need anything further. :)

Ok, so it turns out I was wrong and am still having problems.  However, I put in a case with articulate online and hope to get it resolved.  It's the weirdest thing that's happening and I'm hoping to get some clarity later today and will post that resolution (that's how much confidence I have in this getting resolved!).  

HI, Pam -- I am sorry to hear that issues persist, and I was hoping that you could provide me with your case number so I can follow along. I checked our ticketing system and was not able to locate a case under your name. You should have received an email confirmation after you submitted your case, so if feel it was submitted in error, please feel free to use this form in order to submit again. 

I also encounter a problem when taking a quiz on an ipad. The quiz consists of 6 questions, but when I answering them all correctly, only one answer is actually recognized as correct. The result is that you can never pass the test on an ipad and that the feedback is wrong. What could it be? Is it something in the design of the slides? I added an image to show what I mean: the anwer is correct, but the quiz says it's wrong. By the way, on a desktop computer everything works fine.

Hi Klaas, 

What update of Storyline 2 are you publishing with? The latest update is Storyline 2 Update 10. 

Also, what iOS are you using to view the course? You'll want to confirm you're using a supported set up here. Have you also looked at testing the HTML5 on a desktop by using a browser such as Chrome and disabling Flash? 

If you're still having difficulty with the quiz, we're happy to take a look. YOu can share here using the "add attachment" button or send along to our Support Engineers if you need to share privately. 

I've tested the quiz on the 'iOS browser app' Puffin (which plays Java on an iPad) and that works fine. So HTML5 could've caused the issues. I'll do some extended testing with different versions and browsers.

Hi Klaas, 

We don't support the puffin browser, so please keep us posted on the other browser and versions you're testing as well. If you'd like to share it with our team please feel free using the link I shared above.