Articulate Storyline Red X

Jul 18, 2016


I was working in the "notes" section of Storyline when a Red X appeared in one of the slides' "notes" section.  I tried restarting my computer, and importing the slides into a new document, however the Red X then moved to the "notes" section of all other slides.  Any help would be greatly appreciated!

Thank you,


6 Replies
Katie Riggio

Oh no, Rachel. Sorry you've come across that X!

Let's tackle this together:

  1. I would first try to import the slides into a new Storyline project.
  2. If that doesn't help, follow these steps for a simple repair

If you're still at this obstacle after those steps, our Support team is ready to jump in and lend a hand. Please keep us posted!

Laura MacNeil

Me too:

I inserted  video on a leyer (not long--only about 23 secs?) I started to resize it, and this x appeared with an error (the typical one that requests more info for Articulate that just asks what you were doing at the time of the error). 


All the slide layers for that slide have the X. 



red X

Lauren Connelly

Hello Laura!

Sorry for the trouble! I've noticed this happens when a file isn't saved locally. We recommend always saving and publishing Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes. 

Are you saving your file to a shared drive like OneDrive or Dropbox? If you're saving locally and still seeing the red X, can you share your .story file with our team privately in a support case?