Audio from Videos included on layers continue to play when the base layer is revisited. Issue with latest release of 360


I have recently upgraded to v3.9.13567.0 of 360 desktop app and found this issue. Basically, if you include videos with audio on slide layers and if you revisit the base layer then the audio from all of the videos on each layer starts playing automatically. This is only happening when the video is set to play automatically. If I set the videos to play on the trigger then it works fine.

Also sometimes the base layer does not replay the slide objects especially when you set the base layer to "Automatically decide" when revisiting.

I have attached a sample of the story file so that the testing team can replicate the behavior



11 Replies
Ganesh Ubhare

Hi Leslie,

Good morning.  

Steps to replicate the issue is as follows

All you have to do is click on the replay button which is next to the pause button once the slide starts and the audio on the base layer as well as the audio from the video which is on the first layer (intro) will start. So you can hear both audio running at the same time. 

This only happens when the video on the layer (Intro)  is set to "Play automatically"

If the video is set to play "On trigger" or "when clicked" then it's fine.





Crystal Horn

Hi Ganesh.  Thanks for the help there.  I see what you're describing.  When I hit the "refresh" button and jump back to the slide, I get audio from the other slide layers.  Even if I haven't visited those layers yet, the audio plays.

We have created a report for this behavior, and we're going to see what needs to be done to fix it.  It looks like this is only happening in HTML5 output (which includes previewing your course). 

A possible workaround to cut down on the instances of this happening would be to publish for Flash first, with HTML5 as a fallback.

I'll update this thread with any changes to this behavior!

Joanna Pearce

I am experiencing a very similar issue as well.

I have just upgraded a project from SL2 to SL3 and now the slides with videos on the slide layers seem to play automatically when revisiting the slide. I have 3 layers with videos on and when revisiting, the audio from all 3 videos will play automatically.

If an update to this issue could be posted here asap, that would be great, as we have a client waiting on this to be fixed.

Crystal Horn

Hi Joanna.  Thanks for letting me know that this is impacting your courses as well.  The same behavior is documented for Storyline 3.

It was discovered that if you set the properties of the videos on the layers to play when clicked, rather than automatically, it will resolve this issue.  You can also publish for Flash first, as the Flash output is not experiencing this issue.

I'll keep this discussion posted with any news of a fix.

Katie Riggio

I have great news, Ganesh and Joanna!

We just released another update for Articulate 360, and it includes a fix for the issue where audio from different layers would sometimes play simultaneously when revisiting a slide in HTML5 output.

Simply launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if this is not behaving properly after installing this update – either here or by reaching out to our Support Engineers directly!

Alyssa Gomez

Hi there Jo! I'm excited to let you know that we just released update 3 for Storyline 3! It includes new features and fixes - check them all out here.

One of the fixes addresses an issue where audio from different layers would sometimes play simultaneously when revisiting a slide in HTML5 output.

Here’s where you can download and install the latest version of Storyline 3. Let me know how you make out!