Audio not playing when we closed chrome and reopens the same link again. Aug 02, 2023 By Vijay Kumawat We were unable to hear the audio when we closed Chrome and reopened the same link again, but the animation played. Chrome Version 115.0.5790.110 (Official Build) (64-bit) Articulate Version:- July 27, 2023 (Build 3.78.30747.0)
Jose Tansengco Staff 9 months ago08/02/23 at 2:55 pm (UTC) Hello Vijay Kumawat, Sorry to hear that you ran into this snag. I'd like to ask a few questions to help clarify your experience: Are you able to replicate the behavior when using a different web browser such as Mozilla Firefox or Microsoft Edge? Is the issue happening to all of your courses, or just select ones? Does interacting with the course after re-opening it allow the audio to be heard? Does clearing your browser's cache for the last 24 hours help? Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
1 Reply
Hello Vijay Kumawat,
Sorry to hear that you ran into this snag.
I'd like to ask a few questions to help clarify your experience:
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!