My audio works just fine when previewing in the Storyline App, but when I publish it to Review 360 or the LMS you have to click in order for the audio to work (it doesn't go automatically).
We have a bug reported where Audio is not playing if trigger "When timeline starts or When timeline reaches or When timeline ends" is used to go to the next slide when published, that is likely what you're experiencing.
If this is not the way your .story file is set up, please send it to us through a case for confirmation.
I've connected this discussion to the bug report, and I'll be sure to come back to update you when I have some news.
In the meantime, can you force the user's interaction on the first slide (for example, a button with a trigger to Jump to the next slide)?
Hey there, Cassandra! I'm sorry that I don't have an exact timeline to share with you at this time, but you're in the right place to get notified of any future updates!
P.S. it looks like your signature came through when you replied by email. You can remove that by clicking the Edit button in your response. Here's a Peek if you need help!
I encounter the same issue, can you please advice on a work-around? I tried to use the trigger Jump to next slide "when animation completes" but didn't make the trick either ... any other suggestions are most welcome!
The only work around that we have found is to add audio on the first slide, that way the end user has to click play in order for the module to start, forcing the audio to play. Still waiting on a formal fix for this issue, but I hope that helps you!
9 Replies
Hi, Cassandra, and welcome to E-Learning Heroes! ✨
Thank you for reaching out!
Let me ask you a few questions so we can start troubleshooting:
The course is set up to move automatically between slides
This is happening with all of the audio slides, but once you click on a slide the audio will start and play for the rest of the slides
Hi, Cassandra.
Thank you for the additional details!
We have a bug reported where Audio is not playing if trigger "When timeline starts or When timeline reaches or When timeline ends" is used to go to the next slide when published, that is likely what you're experiencing.
If this is not the way your .story file is set up, please send it to us through a case for confirmation.
I've connected this discussion to the bug report, and I'll be sure to come back to update you when I have some news.
In the meantime, can you force the user's interaction on the first slide (for example, a button with a trigger to Jump to the next slide)?
Thank you for the update!
What does the timeline look like for the completion of this fix?
Thanks!
Hey there, Cassandra! I'm sorry that I don't have an exact timeline to share with you at this time, but you're in the right place to get notified of any future updates!
P.S. it looks like your signature came through when you replied by email. You can remove that by clicking the Edit button in your response. Here's a Peek if you need help!
Hello!
Have there been any updates on this issue?
Hello Cassandra,
We do not have an update at this time, but as Maria and Becca have mentioned, we will pop back in when we do!
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Hi
I encounter the same issue, can you please advice on a work-around? I tried to use the trigger Jump to next slide "when animation completes" but didn't make the trick either ... any other suggestions are most welcome!
Hello -
The only work around that we have found is to add audio on the first slide, that way the end user has to click play in order for the module to start, forcing the audio to play. Still waiting on a formal fix for this issue, but I hope that helps you!