Beginning blank frames when publishing to video

Is there a particular reason why when I publish a screen recording to video the first several frames are blank so that when you import into Rise the video block is black vs. showing the first slide of the scene? I get around it by bringing it into Replay, deleting those blank frames out and then republishing, but it is just extra steps. Does publishing to video add a fade in default transition at the beginning? 

If you have addressed this in other discussions, my apologies. I did some cursory searching but couldn't find anything. Thanks!

6 Replies
Lauren Connelly

Hi Bill!

Thank you for sharing the screenshot!

What you're noticing is a change in the way audio is displayed in Chrome.

In Chrome 70+, learners may see a play button when they launch or resume a course with audio on the first slide. They just need to click the play button to start the course, and audio will play as expected.

One workaround is to create a slide that has a short timeline and place it as the first slide. This will eliminate the "Play button" screen that appears when the first slide includes media.

Bill McKee

Lauren -

Not sure if this has anything to do with audio and Chrome as this behavior still occurs with no audio. I did create a slide and place it at the beginning per your suggestion but I couldn't publish the scene as it hung up at "Preparing to encode video..." I could publish the first slide by itself or if I removed it I could publish the scene but not if I added the first slide and then tried to publish.

I have attached the Story file with five scenes and a link to a Rise file that outlines the behavior of the first four scenes. I hope that helps.

Tom Johnson

Is there any update on this issue? I've just published four projects as videos and each of them has two blank frames at the beginning of the video, resulting in a black screen for a split second. I'll have to edit those two frames out of each in Premiere Pro and re-render them, which means a small drop in quality. 

Katie Riggio

Hi Tom,

Thanks for those clues, and I'm so sorry you ran into that. Your description is a match to an open bug in Storyline 360 that we're investigating:

  • Behavior: Blank frames appear at the beginning of a course that is published to video.
  • Workaround: Edit the resulting video to remove the frames, if possible.

I'll include your experience in our report so we can notify you of any changes!

Becca Levan

Hello Tom!

 I'm happy to return with an update for you—we've fixed the issue where the:

  • Blank frames appear at the beginning of a course that is published to video.

 Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.

 If this happens again, please let us know! Or you can work directly with our support engineers here.