Hi, Thanks so much for helping me. I did make sure the screen and story resolution matched. I was hoping to publish a video that then would be hosted on a LMS. In Review 360 the screen captures look good, but when published as a video they are blurry. I reviewed the best practice info. I originally recorded the screen closer to the size I use it in 360, but see they recommend recording the screen at a much larger size, yet keeping the ratio the same ae the story size. Is that true? This video is for a company I am working for and I do not want to share in a public audience. Is there a way to send to you vs everyone? Thanks
Thanks for following up and sharing those additional details! I’d be happy to have our team take a look at your file and provide next steps!
I’ve opened a case on your behalf with our support engineers and will email you a private upload link. We’ll delete your file as soon as we’re done testing.
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4 Replies
Hello Martha, and welcome to E-learning Heroes! ⭐️
Thanks for stopping by to share what you're experiencing and including the helpful list of steps you've already taken!
Let's start with some questions to clarify things:
Lastly, if following best practices still don't clear things up for you, submit a case here so we can take a closer look!
Hi, Thanks so much for helping me. I did make sure the screen and story resolution matched. I was hoping to publish a video that then would be hosted on a LMS. In Review 360 the screen captures look good, but when published as a video they are blurry. I reviewed the best practice info. I originally recorded the screen closer to the size I use it in 360, but see they recommend recording the screen at a much larger size, yet keeping the ratio the same ae the story size. Is that true? This video is for a company I am working for and I do not want to share in a public audience. Is there a way to send to you vs everyone? Thanks
Hey Martha!
Thanks for following up and sharing those additional details! I’d be happy to have our team take a look at your file and provide next steps!
I’ve opened a case on your behalf with our support engineers and will email you a private upload link. We’ll delete your file as soon as we’re done testing.
Thank you!
Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should
destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate
to the official business of my firm shall be understood as neither given nor endorsed by it.