I'm experiencing a formatting issue in Storyline 360 - when I bold part of a sentence, any of the bolded text it raised or elevated above the regular text, so it is uneven. I've attached a screenshot of what I'm talking about.
I'm thinking this is something simple I'm missing... any help is appreciated!
Is this happening for all fonts on your end? If not mind sharing which fonts are affected? Is this showing in a preview, when published? I have tested and have yet to replicate this.
Here is what I am seeing:
Likewise, if you can share a story file with this happening we can dig a bit further.
I believe this case in particular was when the text was typed directly into a shape vs. a text box, however, I think I remember testing it in a text box and getting the same result.
In the attached example the bolded text is actually below the regular text.
Odd. I want to be sure we can sort this out for you. Would you be able to share a file with this happening so we can dig a bit further? I have been unable to replicate this even with text added to a shape.
I went ahead and opened up a case for you and sent you an email. You can upload your file there. We do have a bug in which Windows 7 renders bolded font a few pixels higher.
This may be what you are experiencing but let's work together to get to the bottom of this.
Just looping back here with the resolution. This was an issue that was caused by not having modern text rendering turned on. By enabling this feature we saw the text alignment fixed and were good to go.
6 Replies
HI Stacy,
Is this happening for all fonts on your end? If not mind sharing which fonts are affected? Is this showing in a preview, when published? I have tested and have yet to replicate this.
Here is what I am seeing:
Likewise, if you can share a story file with this happening we can dig a bit further.
This was using Arial and it's not always the case (even with Arial) which is why I thought I might be missing some small formatting thing.
I believe this case in particular was when the text was typed directly into a shape vs. a text box, however, I think I remember testing it in a text box and getting the same result.
In the attached example the bolded text is actually below the regular text.
Odd. I want to be sure we can sort this out for you. Would you be able to share a file with this happening so we can dig a bit further? I have been unable to replicate this even with text added to a shape.
Hello, again Stacey.
I went ahead and opened up a case for you and sent you an email. You can upload your file there. We do have a bug in which Windows 7 renders bolded font a few pixels higher.
This may be what you are experiencing but let's work together to get to the bottom of this.
Just looping back here with the resolution. This was an issue that was caused by not having modern text rendering turned on. By enabling this feature we saw the text alignment fixed and were good to go.
Here is more on Modern Text Rendering in Storyline 360: https://articulate.com/support/article/Storyline-360-Modern-Text-Rendering
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