All of a sudden when I preview a slide the buttons to layers or other slides are not working. If I preview a scene they work. WHAT's going on with SL3??? Help please!
Well, I just discovered if I insert a new shape and give it a trigger to show a layer THAT works. This is beyond frustrating. Does this mean I will have to replace EVERY shape and button to get it to work?
I'm wondering if this is related to having to divide out my original file in order to export for translation and then importing into the divided file?
Thanks for sharing what you are experiencing in your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Leslie, I think I have it figured out. It used to be when clicking on buttons that went to other slides a message would come up saying the slide wasn't available, but now nothing happens. The buttons just don't work in preview except in a scene. I'm still checking things. If I get stuck I'll definitely connect here. Mega thanks!
Good Morning Leslie, I'm having the button issue again. I cannot get a button to display a layer. I decided to import the faulty slide into the Articulate test 2 file I uploaded for another issue and when I did that the button worked Ugh. Really frustrating. I've tried deleting the shape and putting in a button, but it doesn't work.
I tried putting a clear shape from another object on another layer that did work over the rectangle and I have discovered the problem. The whole bottom end of the slide layer is a dead zone. I moved the original rectangle (button) up on the slide and it worked fine. I recall something about this in the past, but I don't recall what the remedy is. I'll see if I can find it.
I see that we are helping you in a few different discussions regarding this issue. Leslie replied to you here letting you know that we've added your comments to the bug report. We appreciate your help in troubleshooting this bug!
Just today started having this same issue in Storyline 3.
NO buttons work in slide preview and project preview, as of this morning (worked perfectly fine until now)! They seem to work ok when project is published. Perhaps uninstalling and re-installing Storyline 3 might help?
The issue reported here was specific to objects on the bottom of the slide near the player, and the issue only happens when the slide is previewed separately.
If you're having an issue with the overall preview and all buttons, it sounds like you may be experiencing a different issue.
I'm curious if the issue happens in any course you are working on or just this particular one?
I have also had this issue come up randomly. Sometimes the buttons do not work when previewing a scene but work when previewing the project. It's wastes so much time. I create shortcuts to jump to the slides I need to test but it's not a fix just a work around.
Thank you for letting us know that you've experienced this issue recently as well. It sounds like you may be seeing something slightly different than has been reported here.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I am also having this issue. I added a Pause button (pause timeline of this slide when user clicks) and a play button (resume timeline when user clicks) to a single slide (my third slide in the project). When I load Preview the slide, neither even register as buttons. When I preview the scene, the buttons in the middle of the first two slides work, but the new slide buttons on the third slide still don't work. In addition to these two slide specific buttons not working, the buttons also do not work on my little nav bar on the bottom (which is part of the slide master).
I created a new blank story file with simply these two buttons on the slide and it worked as expected in Preview this slide.
I reverted to an earlier version of my storyline file from before I added the slide-specific pause/play buttons and previewed a scene, and none of the buttons in my slide master nav bar that show layers are working. They were before. I uninstalled and reinstalled storyline and that didn't solve my problem either.
Thank you for sharing these troubleshooting steps with us! I see that you've reached out to our Support Engineers and working with my teammate, Jan. He has logged this issue as a software bug and linked your case so we can update you when a fix is released. Jan is still available in your support case if you need anything!
Lauren was responding to Nora, who recently posted on a forum post you started. Since you started it, you get an automatic email from the system every time there is a new post, unless you unsubscribe.
I'm having this issue today (SL3). I'm using my own PREV/NEXT buttons on my slides, and they do not function when previewing one slide. I have to preview the entire course just to check if the state on one button is being changed properly by my variables. What a big waste of time! It used to just pop up an error message saying it couldn't go to the link, which was perfect. Maybe moving to 360 will solve the issue...
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If you preview only one slide, and have triggers to other slides, they don't respond; no error message, nothing.
Thank you for answering Walt.
Walt, thanks again. It must be new with the latest update. There used to be a message that popped up :\.
Hi Sylvia,
Thanks for sharing what you are experiencing in your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Leslie, I clicked on your "here" link, but there are no buttons or anything to allow me to upload the file on that page???
Leslie, I think I have it figured out. It used to be when clicking on buttons that went to other slides a message would come up saying the slide wasn't available, but now nothing happens. The buttons just don't work in preview except in a scene. I'm still checking things. If I get stuck I'll definitely connect here. Mega thanks!
This post was removed by the author
Good Morning Leslie, I'm having the button issue again. I cannot get a button to display a layer. I decided to import the faulty slide into the Articulate test 2 file I uploaded for another issue and when I did that the button worked Ugh. Really frustrating. I've tried deleting the shape and putting in a button, but it doesn't work.
I tried putting a clear shape from another object on another layer that did work over the rectangle and I have discovered the problem. The whole bottom end of the slide layer is a dead zone. I moved the original rectangle (button) up on the slide and it worked fine. I recall something about this in the past, but I don't recall what the remedy is. I'll see if I can find it.
Leslie, here is the link to the original "buttons not working" dialog and apparently there is a bug. https://community.articulate.com/discussions/articulate-storyline/buttons-not-working
Hi Sylvia!
I see that we are helping you in a few different discussions regarding this issue. Leslie replied to you here letting you know that we've added your comments to the bug report. We appreciate your help in troubleshooting this bug!
Hi, just wondering if a solution to the 'dead space' issue has been resolved yet, as I am having the same issue.
Many Thanks
Hello Andrew,
Thanks for following up and letting us know that you're running into a similar issue.
It looks like you may be using Storyline 360. Is that correct?
Are you seeing this issue:
Hi, I am seeing this when previewing a single slide and when previewing the entire course.
I have attached a screen recording to provide further details
Thank you for confirming, Andrew. I'll add this conversation to our report.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Is the course working as expected when publishing?
Hi.
Just today started having this same issue in Storyline 3.
NO buttons work in slide preview and project preview, as of this morning (worked perfectly fine until now)! They seem to work ok when project is published. Perhaps uninstalling and re-installing Storyline 3 might help?
Has there been a solution to this matter?
Thanks,
Daniel.
Hi Daniel,
The issue reported here was specific to objects on the bottom of the slide near the player, and the issue only happens when the slide is previewed separately.
If you're having an issue with the overall preview and all buttons, it sounds like you may be experiencing a different issue.
I'm curious if the issue happens in any course you are working on or just this particular one?
Leslie, I did discover that if I enable the volume button in the player the dead space is eliminated. I don't get it, but it works.
I have also had this issue come up randomly. Sometimes the buttons do not work when previewing a scene but work when previewing the project. It's wastes so much time. I create shortcuts to jump to the slides I need to test but it's not a fix just a work around.
Hello Josh and welcome to E-Learning Heroes. 😊
Thank you for letting us know that you've experienced this issue recently as well. It sounds like you may be seeing something slightly different than has been reported here.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I am also having this issue. I added a Pause button (pause timeline of this slide when user clicks) and a play button (resume timeline when user clicks) to a single slide (my third slide in the project). When I load Preview the slide, neither even register as buttons. When I preview the scene, the buttons in the middle of the first two slides work, but the new slide buttons on the third slide still don't work. In addition to these two slide specific buttons not working, the buttons also do not work on my little nav bar on the bottom (which is part of the slide master).
I created a new blank story file with simply these two buttons on the slide and it worked as expected in Preview this slide.
I reverted to an earlier version of my storyline file from before I added the slide-specific pause/play buttons and previewed a scene, and none of the buttons in my slide master nav bar that show layers are working. They were before. I uninstalled and reinstalled storyline and that didn't solve my problem either.
Hello Nora!
Thank you for sharing these troubleshooting steps with us! I see that you've reached out to our Support Engineers and working with my teammate, Jan. He has logged this issue as a software bug and linked your case so we can update you when a fix is released. Jan is still available in your support case if you need anything!
Thank you Lauren. Was this email intended for me (Sylvia) or someone named Nora?
Sylvia,
Lauren was responding to Nora, who recently posted on a forum post you started. Since you started it, you get an automatic email from the system every time there is a new post, unless you unsubscribe.
I'm having this issue today (SL3). I'm using my own PREV/NEXT buttons on my slides, and they do not function when previewing one slide. I have to preview the entire course just to check if the state on one button is being changed properly by my variables. What a big waste of time! It used to just pop up an error message saying it couldn't go to the link, which was perfect. Maybe moving to 360 will solve the issue...
Hi, Fred.
I'm still seeing the pop-up in Storyline 3 when previewing one slide, if the target link is not available:
If you're experiencing something different, are you comfortable sharing your .story file through a support case so we can see what's happening?
Will do, thanks Maria! Working on that now...
*I submitted my file and someone is helping me already! Great service, thank you!!! :)