Can't resize the stage

Jul 08, 2020

Most of the time I can resize my stage to view more of the content in the timeline, but occasionally the resize grabber won't appear at the line between stage and timeline. I can hide and show the timeline but I can't resize the stage. Also occasionally the play and stop controls on the timeline will grey out and not matter what I try I can't get them to activate. Fortunately the space bar will start and stop the play head.

Any ideas why this happens, or rather what to do about it, would be appreciated. 

7 Replies
Leslie McKerchie

Hi George, 

Thanks for contacting us and sharing what you are running into with your software.

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.

Let me know if the behavior improves after this.

George Moureau

Hi Leslie,
It is very infrequent, and I think I’ve found a work around. I have to jump back up several slides, 4 or 5 maybe, to get it to reset. This seems to work. I was just browsing to see if anyone else had found a work around…

Thank you for your response, if there’s a ticket or incident report, I would consider it closed.

George Moureau
IT Director
PICC Excellence, Inc.
706 377 3360

Katie Riggio

Hello George,

I'm sorry that you ran into these oddities, but I appreciate you circling back to share what helps! 

Though I haven't seen similar reports as of yet, we are happy and ready to explore further. Feel free to connect with us at any time:

By the way, it looks like you may have replied by email where your contact details came through to the public forum. Feel free to edit it in this link!

Brian Wrest

Any resolution to this? I'm experiencing this myself as of today. REsized the timeline to show more I can't seem to go back. Interestingly enough, I undocked the Timeline | States | and then the Notes. THEN, I brought them back and am able to resize them again. :-)


Lauren Connelly

Hello Lellete!

It sounds like you've expanded the timeline and can't move the endpoint to the previous spot.  It sounds like you can't drag the endpoint at all. Is that correct?

Do you mind if we take a look at your project to get a better idea of what the fix is? You can either attach the .story file to this discussion or upload it privately in a support case.