I'm trying to do a "change image" in a group and it doesn't replace the placeholder image in a tab template...it just skews the current image (see screenshot)...I'm on a deadline and I need this to work asap. Is there anything I'm doing wrong??
It sounds like the placeholder image is in a different location than the visible one you are changing. The screenshot is small, so it is not very clear as to what is going on. Is there any way to upload your master file? Given that there is no proprietary information, of course!
It's confidential information so I can't upload the file....but the place holder isn't in a different location. There's only that one image on the slide.
Interesting. Are there any other states or triggers attached to that
object that would have to be changed as well? I have had similar issues
where I replaced an image, but either the hover or selected state was
hanging me up.
Frank McDaniel
Instructional Designer - LMS Administrator
301-247-9962
It sounds like the sizing of the images are fighting each other. For
example, the original image is 400x200px and the replacement image is
600x600px or something to that effect. That would skew the image you are
trying to put in its place. Can you delete the picture and recreate it? I
would just make note of any triggers, etc attached to that image and see if
recreating it resolves the issue. This has worked for me in the past.
Save your file, then try those changes and test. If it does not resolve
the issue, just revert back. Always safe to make a complete copy and work
on the copy only if you can. Without putting my eyes on it, this issue is
difficult to resolve.
Frank McDaniel
Instructional Designer - LMS Administrator
301-247-9962
Did you try ungrouping it from the other objects and replace it that way? Also you mentioned not being able to upload here, but in case you can share it with our Support Engineers they'd be happy to take a look here. That's private and confidential.
It's from a template in the content library so if I delete the picture...I don't have the picture...and there are no triggers on the picture either. Just a hover state.
Another weird thing is I made the rectangle picture circular in photoshop...did a change image...and it didn't skew the placeholder...however, when I click and drag the image...I can see my updated image...but when I let go...it's back at the placeholder. The image is on none of the states either. That's so weird. I think I'll just manually replace the image to workaround this
Hmm, definitely odd sounding and tricky to follow without a copy of the file or a screen recording of what you're seeing. If you're able to replicate it in a new file using the template and that's one you can share we're happy to take a look at that! You can always share here or our support engineers are accessible 24/7 here: articulatecase.com
No one wants you to get in trouble - so if you've got a process that works which you can continue with, that's good to hear and feel free to let us know if you run into it again on another file that you can share!
12 Replies
It sounds like the placeholder image is in a different location than the visible one you are changing. The screenshot is small, so it is not very clear as to what is going on. Is there any way to upload your master file? Given that there is no proprietary information, of course!
It's confidential information so I can't upload the file....but the place holder isn't in a different location. There's only that one image on the slide.
Interesting. Are there any other states or triggers attached to that
object that would have to be changed as well? I have had similar issues
where I replaced an image, but either the hover or selected state was
hanging me up.
Frank McDaniel
Instructional Designer - LMS Administrator
301-247-9962
Yes it has a hover state on it...also, the image I'm trying to replace it with is square...maybe Storyline can't determine the shape of the image?
It sounds like the sizing of the images are fighting each other. For
example, the original image is 400x200px and the replacement image is
600x600px or something to that effect. That would skew the image you are
trying to put in its place. Can you delete the picture and recreate it? I
would just make note of any triggers, etc attached to that image and see if
recreating it resolves the issue. This has worked for me in the past.
Save your file, then try those changes and test. If it does not resolve
the issue, just revert back. Always safe to make a complete copy and work
on the copy only if you can. Without putting my eyes on it, this issue is
difficult to resolve.
Frank McDaniel
Instructional Designer - LMS Administrator
301-247-9962
Hi Jacob,
Did you try ungrouping it from the other objects and replace it that way? Also you mentioned not being able to upload here, but in case you can share it with our Support Engineers they'd be happy to take a look here. That's private and confidential.
It's from a template in the content library so if I delete the picture...I don't have the picture...and there are no triggers on the picture either. Just a hover state.
Yes I tried ungrouping. It still skews the image. And the module hasn't been released yet...so, I can't share it.
Another weird thing is I made the rectangle picture circular in photoshop...did a change image...and it didn't skew the placeholder...however, when I click and drag the image...I can see my updated image...but when I let go...it's back at the placeholder. The image is on none of the states either. That's so weird. I think I'll just manually replace the image to workaround this
Hmm, definitely odd sounding and tricky to follow without a copy of the file or a screen recording of what you're seeing. If you're able to replicate it in a new file using the template and that's one you can share we're happy to take a look at that! You can always share here or our support engineers are accessible 24/7 here: articulatecase.com
I agree. I can't provide it though. I could get in trouble. I just manually created new images. Thanks!
No one wants you to get in trouble - so if you've got a process that works which you can continue with, that's good to hear and feel free to let us know if you run into it again on another file that you can share!
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