Charecter issue in Hindi Language

Hi,

We are facing the same issues on a Hindi project and was wondering if there is any solution for this?

Thanks,

Nikhil

Hi Nikhil,

I didn't hear back from Sagar, so I want to know the answer to the same questions I asked above (we're now on Update 9 and Update 6). Are you able to share some additional examples of how it should look versus how it does look? 

Hello Ashley,

Do you know is there is a solution for this corruption problem for Hindi? I'm seeing exactly the same accent corrupted in the same way as Sagar's original screen shots showed.

I'm using Storyline 2 Update7. And I made sure I'm publishing on local drive to LMS format.

Thank you.

Hi Lu,

I didn't hear back from sagar or Nikhil, but if you'd like to share the .story file with our team we can take a better look at the corruption problems you're seeing with the Hindi language characters. 

Thank you, Ashley! I submitted the ticket with files and sample screen shots.

Hit here. Has there been any progress with the issue with Hindi characters?

I am having the exact same problem with my course in Hindi. Certain Hindi characters looks wrong on publish, throughout the course. (They look fine when previewed within Articulate Storyline) See attachment for example .

I'm using Articulate Storyline 2, Update 11  (updated today). I'm using a local file. I have tried a few different Hindi fonts (Noto Sans Devanagari and Arial Unicode MS) on the slide itself, and it did not help. I also tried using those as the player font. Changing the player font to Unicode MS font did seem to solve the problem on the Notes tab text, but not on the text on the slide. 

Any ideas would be greatly appreciated!

Hi Wendy!

I do see where Lu submitted a case, but our team was unable to replicate the behavior. 

Could you share your .story file with our team here so that we can take a look as well?

Thanks Leslie. I submitted a case.

Thanks Wendy! I see where your case has been submitted (00908164) and you should be hearing from someone soon. I'll follow along as well.

Hi Wendy! 

I popped in this morning to check on your case and it looks like you are currently working with Rowie and I will continue to follow along.

Well, I popped in to check on your case and looks like the findings have been shared with our QA Team to investigate.

Hi Leslie,

Did QA find a workaround for the Hindi character issue Wendy reported in this thread?

Hi Steve,

Unfortunately I don't have any updates on this issue, it's still with our QA team for additional investigation. The one workaround identified was to set the browser window to go full screen as you'll see in this short screen capture. 

Hello There,

I have found a solution for Hindi Character. Please see attached screenshot.

Please mail me at "dharmesh.mogha@gmail.com" for the solution.

Thanks Dharmesh for sharing a solution here - and if you'd be able to share the steps you've gone through or an example file here in the community that would help others who come across this discussion.

Thanks for being a part of the E-Learning Heroes community! 

Hi Dharmesh

Could you share your solution please? I have the same problem. Thanks in advance!

Hi Nech,

I'm not sure if Dharmesh is still subscribed here, as the post is a bit older - but you could always use the "contact me" button on a ELH users' profile to reach out to them directly! Best of luck with your project! 

Hi nech,

Please use Arial Unicode MS regular font for Hindi text. And also please do not bold the text otherwise it will not look good.

I tried this.. However, the problem is not fully solved.

Hello Sachin, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you're experiencing a similar issue.

This conversation is a bit dated, so I'd like to understand:

• What version of Storyline are you currently using?
• Are you using Arial Unicode MS font?

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

We try multiple solutions like using Arial unicode and other fonts but problem still exists there..

Hello Dev and welcome to E-Learning Heroes. 😊

I appreciate you letting us know that you're running into an issue as well. The discussion here was specific to Storyline 2. It looks like you may be using Storyline 360 and I'd like to understand specifically what you are experiencing.

I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Please find atteched the issue grab and file.

Hi Leslie,

Thanks for reply.

Yes! it belongs to storyline 360, i am finding same issue in 360 as well. PFA files.